The Principal Systems Engineer provides senior technical leadership and hands‑on systems engineering expertise in support of the Navy Federal Financial Group portfolio. This role is responsible for analyzing, designing, configuring, supporting, and sustaining complex systems and products that enable secure, scalable, and compliant business capabilities including Digital Investing, Wealth Management, Lead Management, Compliance, and Customer Relationship Management. The position serves as a recognized technical authority, ensuring seamless integration across a multitude of platforms and system components while maintaining operational resilience and adherence to enterprise quality and change control standards.
Operating with a high degree of independence, the Principal Systems Engineer translates NFFG strategies into end‑to‑end technical solutions by leading solution planning, architecture, implementation, integration, and operational readiness. The role proactively identifies and addresses gaps in support processes, documentation, and tooling; guides complex configuration, debugging, and infrastructure support activities; and mitigates architectural and delivery risk. Through close partnership with business and technology stakeholders, this position plays a critical role in modernizing platforms, enabling regulatory compliance, accelerating delivery of member and employee capabilities, and solving complex business challenges with material impact across the organization.
- Own end to end solution architecture and systems engineering for Navy Federal Financial Group initiatives from discovery through operational support.
- Translate complex business, regulatory, and operational requirements into target state architectures, logical and physical designs, and actionable technology roadmaps.
- Design, implement, and maintain complex systems and solutions across cloud infrastructure, core platforms, and third party vendor technologies, ensuring seamless interoperability.
- Define and implement resilient, scalable, observable, and high performing integration patterns and APIs across channels, data platforms, core systems, and vendor technologies.
- Lead technical decision making, providing hands on guidance for design, development, configuration, testing, release, and operational readiness.
- Define, enforce, and continuously improve non functional requirements and engineering standards, including security, data governance, scalability, availability, resilience, and disaster recovery.
- Drive compliance by design for regulatory and surveillance needs, including records retention, legal hold, audit trails; support audits, examinations, and evidence requests as needed.
- Conduct complex analysis of business and technical problems; evaluate, recommend, and implement best fit platforms and technologies that deliver secure, cost effective solutions.
- Lead and contribute to root cause analysis for complex incidents; troubleshoot and debug systems issues to restore service and prevent recurrence.
- Monitor and maintain operational systems and infrastructure to ensure reliability, availability, performance, and proactive prevention of incidents and unplanned downtime.
- Guide configuration, integration, and testing of vendor and custom solutions to enhance system performance and meet evolving business needs.
- Drive development and continuous improvement of engineering practices, support processes, procedures, and documentation to strengthen long term system manageability.
- Document system designs, enhancements, configurations, and operational practices in a structured and reusable manner to support knowledge transfer and sustainability.
- Lead medium to large initiatives and programs, balancing delivery timelines, architectural integrity, risk mitigation, and operational stability.
- Partner closely with business stakeholders, subject matter experts, senior management, and cross functional technology teams to resolve complex issues and align solutions to enterprise priorities.
- Lead vendor and partner engagements, including technology evaluation, due diligence, integration planning, and delivery coordination.
- Communicate complex technical concepts clearly and effectively to both technical and non technical audiences, influence decisions across horizontal and vertical platform and product teams.
- Provide technical mentorship and coaching to junior engineers, fostering engineering excellence, accountability, and continuous learning.
- Provide thought leadership on emerging technologies, architectural patterns, and industry best practices; recommend improvements to platforms, products, and processes.
- Perform other duties as assigned.
- Cloud
- SaaS
- Software Implementations
