Job title: Specialist, Platform Innovation - Launch
Location: Chicago, IL, USA
Duration: May 4, 2026 - Aug 7, 2026
This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.
Description
- About the Team The Platform Innovation team leads up the strategy, launch + scaling nascent bets for its white-label restaurants business.
- The Role is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform.
- You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.
- You will report to the East Coast Onboarding Lead for our Platform Operations organization.
You're excited about this opportunity because you will…
- Interface directly with merchant restaurants and work tirelessly to improve their experience
- Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
- Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms
- Create merchant training materials to encourage staff understanding and adoption
- Learn the ins-and-outs of the software configuration and oversee the implementation of digital ordering and SaaS tools
- Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
- Be able to achieve immediate results and adapt in an evolving work environment
- Look for ways to improve and want to shape the direction of the company
We're excited about you because…
- Bachelor's degree or equivalent work experience
- 5+ years of work experience in restaurant/bar management, customer support, or hospitality
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- Experience working successfully cross functionally with other departments
- Proactive by nature and most engaged when you are operating at the lowest level of detail
- Spanish fluency is a plus
