Payment Operations Specialist

Payment Ops Specialist - Customer Service - Banking & Fintech

Classification: Exempt

Summary

This role includes monitoring payments, handling exceptions, and resolving payment processing issues efficiently. The ideal candidate will have a strong understanding of payment operations, regulatory requirements, and experience with payment processing systems.

Essential Functions/ Responsibilities

• Review check payee information to find billers on electronic networks improving eRate
• Initiating, updating, and resolving payment research requests with third party vendors
• Assumes lead role on Payment Ops needs including training, fielding questions from the team, attending meetings on behalf of the team.This also include other tasks that come up.
• Initiate research requests for transactions of large dollar amounts or are particularly important to a client. Facilitate joint resolution calls with billers and clients
• Provide Wex with volume projections. Move payment volume to Wex billers when possible. Open Jira tickets for Dev to add new Wex billers. This includes lists of billers provided by Wex

Supervisory Responsibility

This role does not have any supervisory responsibility.

Education and Experience

• Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field or 2-4 years of experience in payment operations, or finance-related roles.
• Experience in financial services and/or software technology services with a focus on customer service, relationship/account management, process improvement, and training.
• Should have demonstrated knowledge of electronic billing and payments, and/or merchant services experience

Work Environment

This job operates in a fully remote environment. This role requires use of standard office equipment such as a laptop computer.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Up to 5% Travel, minimal.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.