Part-Time Public Service Aide

Projected Start: The target start date is in the first week of August 2026, prior to mini academy .

Mini Academy Start: August 19, 2026 (Subject to change).

JOB SUMMARY
PSA’s are specially trained, UNARMED, civilian employees with no arrest powers or criminal enforcement powers. They are responsible for conducting active patrolling of assigned area, zone, or serve and assist the general public with non-criminal calls. Position must run tags and license plate numbers; respond to traffic accidents and crashes; and investigate non-police action and rescue calls. Duties also include testifying at trials, hearings, grand juries or depositions and preparing reports, affidavits, and legal documents. This position assists during times of natural disasters (i.e. hurricanes, fires) and provides support during traffic details that may require a modified schedule including nights and/or weekends to accommodate agency response requirements. PSA’s report directly to and work at the direction of their assigned supervisor.ESSENTIAL JOB FUNCTIONS

• Responds to and investigates traffic collisions, road obstructions, reports of abandoned vehicles, and assists motorist/citizens in various capacities, including children/animals locked in vehicles, disabled vehicles, missing person(s) etc.
• Completes reports for lost property and non-criminal damaged property.
• Provides traffic control for incidents and events that require traffic control.
• Conducts parking enforcement.
• Conducts vessel docking enforcement on the City Pier.
• Act as the primary unit handling at large animal complaints to include catch, transport, care at facility and transport to Clay County Pound.
• Assists with required patrols and tasks related to natural disasters in accordance with agency policies.
• Assists with traffic functions during funeral processions, parades, and other special details as directed.
• Assesses injuries and administers appropriate first aid to injured persons, requesting additional medical assistance, if necessary, in accordance with agency policies.
• Administers CPR until medical personnel arrive on scene and take command of the situation.
• Inspect the vehicle prior to shift to ensure that the vehicle is safe to operate and all emergency equipment is operational.
• Reports any safety hazards or traffic engineering problems occurring at any crossing in their area of responsibility to the appropriate supervisor in accordance with agency policy and procedures and initiates immediate remedial action as warranted to preserve the safety of the pedestrians and motorists in the area.
• Aids with school crossings, as needed.
• Runs vehicle tags/plates to determine if the tag is valid and registration is current.
• Responds to hazmat spills, assesses the situation, and requests additional or specialized assistance/equipment in accordance with agency policies, state and OSHA regulations.
• Runs / reviews NCIC / FCIC / DAVID inquiries to standards mandated by state / federal authorities.
• Communicate with business representatives and/or the public regarding parking problems, issues, and violations.
• Positions vehicle in a safe manner/location and removes hazards/objects from the roadway.
• Receives evidence/property and ensures that all required information, including as applicable, the member's signature, date, ID Number and/or time are recorded on the package label pursuant to agency policy.
• Responds to traffic accidents/crashes and upon arrival immediately assess the situation and requests appropriate assistance as necessary (fire, EMT, etc.) in accordance with agency policy and procedure manual.
• Directs traffic in and around congested, secure, accident, or hazardous areas in accordance with agency policies.
• Enters and retrieves suspect / vehicle / dispatch / service call information from the mobile computer.
• Responds to calls for assistance, providing the requested unit with the assistance required to safely resolve the situation in accordance with agencies’ policies.
• Promotes public safety in patrol areas consistent with agency policies by conducting routine active patrolling of assigned zones/ areas/beats observing all suspicious activities / subjects.
• Responds to reports of abandoned property taking possession of said property with the exception of narcotics or drug paraphernalia.
• Provides quick, effective, courteous, and appropriate assistance on all non-police action calls (stranded motorist).
• Notifies medical or other assistance/agencies as required in accordance with agency policy.
• Reviews and accurately records BOLO information and becomes familiar with the facts and the subject of each BOLO.
• Assesses the situation, rescuing or assisting in the rescue of trapped persons or persons requiring assistance while maintaining safety procedures for all involved in accordance with agency policies.
• Testifies at trials, hearings, grand juries, and depositions, and answers all questions in a truthful, and impartial manner without volunteering additional information other than that requested in accordance with agency policies.
• Collects complete and accurate information and prepares clear, concise reports, supplemental reports and/or court petitions/affidavits (if applicable) in accordance with agency policy and state and/or federal statutes.
• Moves temporary signage trailers (Programmable message, radar, LPR) around the city, as needed.
• Works effectively with colleagues and other agency personnel to maximize work area output and services consistent with agency policies.
• Provides accurate and complete information and coaches new members, members of other agencies and/or volunteers to ensure task performance is to standard and in accordance with agency policies.
• Processes applicable incoming and outgoing documents and/or files in a timely manner consistent with supervisory direction and/or agency policies/procedures.
• Participates in cross-training with other co-workers; assists those co-workers when the need arises and learns new tasks by working together as a team.
• Reports identified or potential maintenance, safety, and/or non-compliance findings, hazards, and incidents to the appropriate personnel and/or department.
• Timely completes all assignments, special projects, and budgetary requirements (if applicable) as directed, adhering to applicable agency policies.
• Adheres to leave and attendance policies, including punctual arrival and completing full shifts. Informs the supervisor about illness or untimely incidents, reports overtime hours worked, and submits timely timesheet, attendance, and leave requests.
• Regularly checks assigned mailbox, phone calls, and email messages, responding promptly and professionally.
• Makes assigned chain of command aware of anything noteworthy.
• Responds to supervision, guidance, direction, and feedback from executive staff and superiors in a receptive manner and in accordance with agency policies.
• Conducts themselves in a polite, helpful, courteous, ethical, and professional manner, abiding by the established code of ethics, and demonstrates a courteous and professional image when engaged in any activity with the public.
• Cultivates positive working relationships with colleagues and other agency units to enhance work area output and services in line with agency policies.
• Demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and coworkers.
• Actively participate in job-specific training.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS
Education and Experience:

• High school degree or its equivalent required.
• Flexibility in work schedule based on varying agency requirements

Licenses or Certifications:

• Must have a valid Florida drivers’ license.
• Pass and maintain certification in NCIC
• Pass course Selective Traffic Enforcement Program for Civilians.
• Pass course Traffic Control Officer for Civilians
• Pass the Crossing Guard Course (FDOT).
• Pass agency training in vehicle backing and trailering.
• Receive training in parking enforcement
• Complete Field Training
• Complete Animal Control Training

Knowledge, Skills and Abilities:

• Understands and correctly applies local, state, and federal statutes, ordinances, and relevant regulations within the scope of their job position and training.
• Knowledge and ability to perform all law enforcement related tasks and proficiencies and adheres to all agency policies/procedures.
• Knowledge of the physical/geographical location of the major structures, buildings, institutions, and intersections within their jurisdiction.
• Communicates verbal information, instructions, and commands clearly and intelligently.
• Show self-initiative to contribute to departmental goals within policy boundaries.
• Proficiently use office equipment, Microsoft applications, and specialized computer program software/systems required to perform position tasks.
• Skill in utilizing all available resources to collect accurate and valid information consistent with agency policies.
• Exercise judgment to identify and analyze problems and develop effective solutions.
• Establish and maintain cooperative relationships with internal and external personnel.
• Adhere to agency policies and demonstrate knowledge via oral or written testing if required, and daily performance.
• Ability to select, complete, and apply the correct forms/reports for the various situations/purposes/occurrences according to their area of responsibility and pursuant to agency policies/procedures and any applicable local/state ordinances/statutes.
• Ability to always demonstrate appropriate officer safety guidelines/techniques.
• Ability to achieve the desired behavior from people verbal commands are directed at in most situations.
• Ability to utilize the 2-way radio for official communications only, communicating in a clear, concise, and intelligible manner always using a level tone of voice under all conditions.
• Ability to obtain the desired pertinent information from individuals through verbal questioning and discussion without violating the individual's rights and maintaining compliance with the law and agency policies.
• Adapts to and remains alert to surroundings, responding effectively to unexpected changes to complete tasks safely and successfully.
• Ability to assist and encourage individuals to resolve disputes.
• Ability to listen, comprehend and respond to all dispatch codes and transmit information in a clear and articulate manner.
• Ability to accurately enter and/or retrieve information from job specific applicable computer systems in a timely manner and has the knowledge and information required to maximize the functional efficiency.
• Ability to maintain control of the vehicle in all situations under varying weather conditions, adhering to all traffic laws as per call/incident classification if applicable.
• Ability to understand, interpret, and carry out directions in an efficient manner.
• Ability to formulate rational plans, ideas, inferences, and judgements based on logic, fact, knowledge, and experience.

PHYSICAL DEMANDS:
The work is heavy and requires exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force to move objects. Also requires the following physical abilities: balancing, climbing, crawling, crouching, feeling, manual dexterity, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking.
WORK ENVIRONMENT
Work is performed inside and outside in various weather conditions both day and night, in hazardous conditions, such as noise, chemicals, fumes, slippery and uneven surfaces, vibrations, moving vehicles, falling structures and debris, odors, poor lighting, heights, confined spaces, trash, garbage, filth, animals, with exposure to hazardous materials, such as blood-borne pathogens, airborne diseases, and other hazardous conditions, and in stressful and confrontational situations. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Green Cove Springs, FL commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.