Overseas Warehouse Operations & System Support Specialist

COSCO SHIPPING LINES (North America) Inc. is seeking an Overseas Warehouse Operations & System Support Specialist to support day-to-day overseas warehouse operations in the Los Angeles area. This is a customer-facing role that works closely with Sales, Operations, and IT teams to support client service, quotation preparation, and system and process optimization initiatives.

Specific Responsibilities and Duties include, but are not limited to:

• Support end-to-end overseas warehouse operations, including inbound receiving, outbound shipping, inventory management, order fulfilment, and returns processing.
• Serve as the primary point of contact for customers, handling daily operational inquiries, service issues, and coordination requests.
• Partner with sales teams to support customer onboarding activities and assist in the preparation of warehouse service quotations and proposals.
• Assist with system optimization initiatives, including WMS / ERP / OMS requirements gathering, system testing, user support, and rollout coordination.
• Coordinate cross-functional activities related to new customer onboarding, special projects, and ongoing operational improvement initiatives.
• Monitor warehouse operational performance and support the preparation of process documentation, operational reports, and internal tracking materials.
• Support continuous improvement efforts by identifying process gaps and assisting with solution development and implementation.

Additional Qualifications and Requirements:

• Associate degree or above in Logistics, Supply Chain, International Trade, or a related field.
• Minimum 2 years of overseas warehouse or 3PL operations experience (required).
• Hands-on experience with WMS / ERP systems and related operational workflows.
• Prior customer-facing or client support experience in a logistics or supply chain environment.
• Project coordination or project assistant experience preferred.
• Familiarity with cross-border e-commerce and fulfillment models, including B2B / B2C, FBA / FBM.
• Fluency in English and Mandarin Chinese (written and verbal) is required.
• Strong proficiency in Microsoft Office Suite, particularly Excel, as well as other Office tools.

What We’re Looking For:

• Strong communication and coordination skills with the ability to work effectively across teams and functions.
• Detail-oriented, well-organized, and execution-driven with a strong sense of ownership.
• Ability to manage and prioritize multiple tasks in a fast-paced warehouse and operations environment.