Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.
Responsibilities Include:
Team Environment •� � Work well and interacts with others respectfully •� � Respond positively to coaching and feedback •� � Communicate with team members •� � Able to learn and execute multiple tasks Operational Excellence •� � Provide guest service •� � Resolve guest issues •� � Follow Brand standards, recipes and systems •� � Follow safety, food safety, and sanitation guidelines; comply with all applicable laws •� � Maintain clean and neat work environment Profitability •� � Execute restaurant standards and marketing initiatives •� � Handle POS transactions and payments with accuracy •� � Prepare and deliver all products according to Brand standards
Skills/Qualifications: •� � Capable of counting money and making change •� � Able to operate restaurant equipment Competencies:
Guest Focus •� � Understands and exceeds guest expectations, needs and requirements •� � Develops and maintains guest relationships •� � Display a sense of urgency with guests •� � Seeks ways to improve guest satisfaction; asks questions, commits to follow-through •� � Resolves guest concerns by following Brand recommended guest recovery process Passion for Results •� � Sets and maintains high standards for self and others, acts as a role model •� � Consistently meets or exceeds goals •� � Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making •� � Identifies and resolves issues and problems •� � Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships and Influence •� � Develops and maintains relationships with team •� � Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
