Order Fulfillment Supervisor

Lead Order Fulfillment Excellence at Sodexo InReach — Order Fulfillment Supervisor

Sodexo InReach is looking for a motivated Order Fulfillment Supervisor in Santa Clara, CA to serve as the critical link between our customer service team and warehouse operations. In this onsite role, you will own the fulfillment process end-to-end, ensuring every client order is filled at the highest possible rate. If you are a problem-solver who takes pride in delivering results, we want to hear from you.

Career growth opportunities in operations and supply chain

Visible, high-impact role interfacing with client service and warehouse teams

Skill development in fulfillment strategy, inventory management, and team coordination

• Oversee the fulfillment of all client orders placed by the customer service team, targeting a 100% fill rate
• Coordinate with the warehouse to confirm in-house availability; source acceptable alternatives when needed
• Serve as the primary operational liaison between customer service and warehouse functions
• Resolve order discrepancies and fulfillment gaps quickly and professionally
• Validate incoming deliveries and ensure accurate inventory alignment
• Communicate proactively with internal teams to keep fulfillment operations running smoothly

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Order Fulfillment Supervisor or related experience in fulfillment, logistics, or warehouse operations
• Strong customer service and communication skills; comfortable managing escalations
• Ability to work onsite during fulfillment hours (7a-3p or 8a-4p shift)
• Highly organized with strong attention to detail in a fast-paced environment
• Experience coordinating across operational teams such as warehouse, logistics, or customer service
• Familiarity with inventory or warehouse management systems preferred

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - High School Diploma or GED or equivalent experience