Operations Supervisor

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

This Operations Supervisor will assist in leading and managing the Gateway Operations, including drivers, dispatchers, and operations personnel.

• Supervise the day to day operations

• Assign work to direct reports

• Handle and document low level personnel issues

• Document and deliver staff performance feedback and performance reviews.

• Assist with staffing and scheduling to ensure optimal coverage on all shifts

• Participate in interviews for new hires

• Maintain confidentiality of employee records

• Ensure a clean and harassment-free work environment

• Manage station inbound and outbound shipments and assign resources as needed

• Monitor discrepancies by making sure appropriate notes are entered in the job

• Ensure that all job instructions and packaging needs are followed

• Monitor scheduling to ensure proper coverage at all times to handle workload

• Use GPS tracking and ensure drivers are assigned to appropriate vehicles

• Anticipate, prioritize and communicate and resolve problems throughout the day

• Manage employee training requirements and train staff on operation procedures

• Comply with TSA screening of freight

• Trouble shoot and manage problems through corrective action process

• Monitor shipment notes for shipments on hold or otherwise in the stations’ custody

• Monitor live animals being held in the station to ensure proper care

• Provide guidance to other staff members/offices with general questions about operations and packaging

Experience & Education:

• Minimum of an associate degree or 5 years relevant supervisory experience is required.

Skills & Knowledge:

• Provide leadership and direction for the department.

• Communicate and build professional relationships.

• Maintain an approachable and professional demeanor

• Train, coach and motivate others.

• Ability to multi-task.

• Proficient in World Courier operating systems, Microsoft Word & Excel

• Lead by example.

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massacusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned