Operations Officer

National CASA/GAL Association Job Description

Operations Officer

The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect the best interests of children who have experienced abuse or neglect. The mission of National CASA/GAL, together with its local program and local members, is to support and promote court-appointed volunteer advocacy so that every child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.

Breaking New Ground

In 2019, National CASA/GAL launched a multi-year campaign, “Change a Child’s Story”. The campaign is an integrated campaign designed to reach out to a wide range of constituent groups and was deployed across a wide spectrum of media. In addition to this campaign, National CASA/GAL has developed a new strategic framework that is informing and guiding our efforts through a major reorganization, development of a new business model, and a plan for the future direction of our organization, including the launching of a major capital campaign. The leadership team that will drive these changes will be hands-on leaders, critical thinkers and problem solvers, relationship builders, collaborative decision-makers, as well as effective communicators, and entrepreneurial and change leaders.

Position Purpose & Summary

The National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children fulfills society’s most fundamental obligation by making sure a qualified and compassionate adult will fight for and protect an abused or neglected child’s best interest. The mission of National CASA/GAL, together with its state and local members, is to support and promote court-appointed volunteer advocacy so that every abused or neglected child can be safe, establish permanence and have the opportunity to thrive. Today, only 40% of the abused or neglected children in the system have access to a CASA/GAL volunteer. The National CASA/GAL organization is committed to ensuring 100% of these children have access to a CASA/GAL volunteer.

The Operations Officer oversees the internal and network standard operating procedures, support systems and processes, operations, and infrastructure and supports the Chief Operating Officer with day-to-day operations with direct responsibility and oversight of the three National CASA/GAL offices. Oversee member services, procurement, and project administration, develop oversees systems and processes and standard operation procedures that ensure effective and efficient support to the CASA/GAL Network. The Operations Officer’s primary responsibility is ensuring organizational efficiencies, processes and procedures are managed effectively.

Core Duties and Responsibilities

Operations:

• Manage the day-to-day operations for offices and office and operational functions
• Develop strategy and process for a system of management for organizational improvements which evaluates and improves the operational systems, processes and policies in support of building a more effective organization.
• Review, recommend and implement improvements for organizational wide workflow, processes and procedures.
• Oversee facility management of the Seattle, Atlanta and DC offices.
• Is the primary contact with landlords for all offices and manages facilities in each office.
• Establish all operational policies and procedures
• Coordinate internal audits on key systems and processes. Present findings and make recommendations for improvements.
• Manage a risk management policy for the organization and review, maintain and oversee organizational insurance needs and policies.
• Ensure safety and emergency protocol and policies are relevant and up to date.
• Ensures charitable registrations, business registrations and licensing
• Develop systems and report for federal reporting and compliance as needed.
• Support human resources and administrative functional areas to include the onboarding and offboarding of staff and ensure the training and development of national staff in adherence with standards
• Ensure and support adherence to National CASA/GAL standards and support the compliance and national standards review process
• Support the Finance team in internal auditing and the annual audit process
• Manage organizational policies and procedures and record keeping systems

Procurement /Project Management

• Manage the procurement process across the organization as well as contractor and vendor management oversight.
• Ensures contract management and budget adherence for all projects
• In partnership with Project Leaders, ensures that project management plans are developed and followed for each project.
• Establish vendor relationship management strategy and provide guidance in regard to vendor contracts.
• Ensures the successful management of organizational projects
• In partnership with the legal Counsel, oversee all vendor, consultant, and supplier contracts to ensure compliance with funding restrictions and fulfillment of obligations.

Technology:

• Manage technology vendor relationships to include helpdesk and salesforce managed services
• Ensure proper management and data record keeping and systems
• Works in partnership and provides coordination and integration of technology with the other areas of the organization.
• Leads technology planning efforts in support of the advancement of organizational goals and responsibilities.
• Oversees the strategic alignment of technical systems with the future direction of the organization and in supporting a more efficient and effective way of providing service to the network using technology.

Network Administration and Support

Ensures the proper execution of the membership process and membership renewal process.

• Ensures logistics for Highly Effective Review process
• Manages logistics for other organizational projects
• Ensures the effective day to day support needed for network development team and operations supporting network programs.
• Ensures effective network data collection and reporting processes
• Manages all systems and processes that support services to the CASA/GAL Network
• Plays an active role in supporting and managing logistics for CASA/GAL conferences and large meetings.

Salary and Benefits

National CASA/GAL offers a competitive base salary plus benefits, generous paid leave, and work/life balance policies. This is a full-time exempt position.

What Success Looks Like

• Projects delivered on time and within scope
• Facilities operating efficiently and safely
• IT systems aligned with operational goals
• Risks proactively managed and mitigated
• Federal compliance and insurance obligations fully met
• Procurement processes streamlined and cost-effective
• Clear, actionable reporting that drives decision-making

Experience and Professional Qualifications

• Bachelor’s degree in related field. MBA preferred.
• Minimum five years of experience in operations management to include team leadership and supervision. Experience in the nonprofit sector is desirable.
• Working knowledge of technology and software applications is necessary to perform responsibilities of this position.
• Must be detail oriented with a high level of organizational and time management skills.
• Excellent communication skills, both verbal and written, and ability to report complex financial and technological information to all audiences.
• Demonstrated ability to leverage technology to achieve operational efficiency.
• Demonstrated ability to build, develop and foster relationships internally and externally.
• Outstanding written and verbal communication skills and high-level presentation skills, in addition to excellent interpersonal skills
• Excellent project management skills including influencing, leading, negotiation and delegation

Organizational Values

Adaptability ◦ Collaboration ◦ Integrity ◦ Respect ◦ Quality ◦ Service ◦ Stewardship

National Court Appointed Special Advocate/Guardian ad Litem (CASA/GAL) Association for Children

100 WEST HARRISON NORTH TOWER SUITE 140 SEATTLE, WA 98119

www.nationalcasagal.org

EQUAL OPPORTUNITY EMPLOYER