KEY RESPONSIBILITIESStore Operations Own daily opening and closing procedures, ensuring the store is prepared, staffed, and operating to standard every shift Manage all front-of-house and back-of-house coordination between the Shift Supervisors, Lead Baker, and production team Monitor and enforce food safety, sanitation, and California health department compliance across all departments Resolve escalated guest issues and ensure the Feeling First hospitality standard is upheld at all timesPeople & Scheduling Build and manage the weekly staff schedule across both shifts, balancing labor budget with operational needs Lead hiring, onboarding, and 90-day performance reviews for all hourly staff Coach and develop Shift Supervisors and Lead Bakers as the next layer of leadership Manage disciplinary processes and maintain a positive, accountable team cultureFinancial & Reporting Track daily sales, labor cost, and waste against targets report weekly to ownership Manage vendor orders, inventory, and COGS to maintain target food cost margins Identify and escalate opportunities to grow revenue through menu mix, upselling, and throughput Assist with pre-opening systems setup, SOP rollout, and grand opening executionWHAT WE'RE LOOKING FORRequired 3+ years of experience in a QSR, fast-casual, or bakery management role Proven ability to manage a team of 10+ across multiple roles and shifts Strong financial acumen comfortable reading a P&L and managing to a labor budget ServSafe Manager Certification (or willingness to obtain before opening) Excellent communication skills able to lead, motivate, and hold a team accountable Entrepreneurial mindset comfortable with the ambiguity and pace of a new store openingPreferred Experience with Filipino, Chinese, or Asian cuisine operations Bilingual in Filipino (Tagalog) or Spanish Experience opening a new QSR or restaurant location
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