25+ year old freight forwarding and logistics firm based in NY’s Capital Region
Amazing culture with growing business and teams with a very collaborative environment
Title: Domestic Operations Manager
Location: Saratoga County, NY - on site role
Experience level: 2+ years of freight forwarding operations experience
Compensation: $70K-$100K
Must HAVE
Domestic freight forwarding operations experience
Working at a freight forwarder, not a manufacturer
Responsibilities
Onboard new clients, including oversight of first several shipments as needed
Offer guidance to clients in the movement of importing/exporting of freight - from Incoterms to documentation preparation, transit, routings, etc.
Process shipments, including issuing transport documents, reviewing import/export paperwork, etc.
Use data and reporting tools to analyze various trends - ranging from client volumes, margins, areas of growth, how to maximize profits, forecasting, etc.
Experience with DOT regulations; knowledge in OTR, Rail, NMFC, and ELD regulations, etc.
Understanding and utilizing Tracking and load board management (i.e. Sylectus, DAT 365, Load-link, and Marco-point)
Database Management for all OTR and 3PL vendors
Constant regulatory responsibility for vendor insurance
Conduct and present yearly DOT Workers’ Compensation Audit
Manage proper regulatory documentation for NYS DOT compliance
Familiarity with IATA regulations
Collaborate with other departments, such as Sales and Pricing
Participate in client calls, seminars, and conference calls; occasionally requiring travel
Collaborate with the Director of Operations with day-to-day operations
Accomplish department objectives by managing staff, as well as planning and evaluating department activities
Track service providers performance and find new providers when the need arises
Manage staff of 2-5; train, coach, counsel, and discipline employees when needed
Work closely with department members to solve problems with clients, vendors, agent partners
Coordinate department meetings to discuss trends, issues, concerns, areas of improvements, etc.
Follow and enforce company policies and procedures
Requirements
2 years of freight operations experience
Excellent problem resolution and customer service skills
Ability to prioritize multiple tasks to meet various deadlines
Intermediate computer skills, including Microsoft Office applications