Operations Manager
Independent Financial Advisory Firm | Oak Brook, IL (Onsite)
About Our Client
Our client is a growing independent financial advisory firm dedicated to delivering personalized, strategic financial guidance to a sophisticated client base. The firm combines a high-touch service model with disciplined financial planning to help clients achieve long-term financial success.
As the organization continues to scale, it is investing in operational excellence and seeking a key leader to enhance the infrastructure that supports advisors and elevates the client experience.
Position Overview
Our client is seeking a highly organized, proactive, and detail-oriented Operations Manager to lead the day-to-day operations of the firm. This role will serve as a critical partner to the Lead Advisor, operating at the center of the business to ensure seamless execution across client service, office operations, and administrative functions.
The Operations Manager will play a pivotal role in building scalable processes, enhancing efficiency, and delivering a best-in-class client experience. This is an opportunity for a hands-on operator to step into a high-impact role with direct exposure to leadership and meaningful influence on the firm’s growth and operational strategy.
Key Responsibilities
- Oversee daily office operations, ensuring efficiency, organization, and a high standard of execution across all functions.
- Serve as a strategic partner to the Lead Advisor, supporting business priorities and operational initiatives.
- Manage client scheduling, communications, and coordination to deliver a seamless and professional client experience.
- Support preparation of financial plans, reports, and client presentation materials.
- Maintain accurate client records and ensure adherence to regulatory and compliance standards.
- Process client transactions, including account opening and maintenance, with a high degree of accuracy and confidentiality.
- Develop and implement operational processes, workflows, and policies to improve scalability and efficiency.
- Oversee office infrastructure, including vendor management, supplies, and equipment.
- Ensure effective use of technology systems and troubleshoot operational or system-related issues as needed.
- Provide leadership, training, and guidance to administrative staff as the firm grows.
Key Qualifications
- Experience in operations or client service within the financial services industry is required.
- Bachelor’s degree in business, finance, or a related discipline (preferred).
- Strong understanding of financial services operations, compliance, and client management processes.
- Exceptional organizational and multitasking capabilities with strong attention to detail.
- Excellent written and verbal communication skills with a client-first mindset.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.
- High level of discretion and professionalism when handling sensitive client information.
- Self-starter with the ability to operate independently while collaborating closely with leadership.
Core Competencies
- Strong operational mindset with the ability to build and improve processes in a growing environment.
- Ability to manage multiple priorities in a fast-paced, client-facing environment.
- Professional presence with strong interpersonal and communication skills.
- Problem-solving orientation with a proactive approach to identifying and resolving issues.
- Ownership mentality with accountability for outcomes and continuous improvement.
Compensation & Benefits
- Competitive salary: $65,000 – $100,000, based on experience
- Health, dental, and vision insurance
- 401(k) with employer contribution
- Paid time off and holidays
- Opportunities for professional development and growth
Note
This is a high-impact, highly visible role within a growing firm. The Operations Manager will work directly with leadership and play a key role in shaping the firm’s operational infrastructure and client experience.
Disclaimer
ROMA Hired is committed to diversity and inclusion. We encourage application from all qualified individuals, including underrepresented groups. ROMA Hired is an Equal Opportunity Employer and does not discriminate in hiring on the basis of race, color, sex, creed, religion, national origin, age, disability, citizenship status, veteran status, marital status, sexual orientation, pregnancy or any other basis upon which discrimination is prohibited by municipal, state or federal law.
