OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately owned by LDI Ltd.
Summary:
The Operations Manager is responsible for overseeing day-to-day fulfillment center operations, ensuring safe, efficient, and accurate execution across picking, packing, shipping, returns, and inventory control. This role leads frontline supervisors and associates, drives performance against SLAs and KPIs, and partners closely with leadership to scale operations in a high-volume, deadline-driven environment.
Supervisory Responsibilities:
- Lead and managing supervisors and warehouse associates
- Oversee hiring, onboarding, scheduling, and training activities
- Conduct performance evaluations and manage disciplinary actions
- Foster a culture of accountability, safety, and continuous improvement
Duties and Responsibilities:
Operations & Performance Management
- Manage daily fulfillment operations including picking, packing, shipping, returns, and inventory movements
- Ensure all customer orders are processed accurately and within SLA timelines
- Develop and manage labor plans aligned with volume and productivity targets
- Monitor and report key performance indicators (KPIs) such as productivity, accuracy, throughput, and cost per order
Leadership & People Management
- Lead, coach, and develop supervisors and associates
- Drive performance management processes and accountability standards
- Support staffing needs, including recruiting and workforce planning
Process Improvement & Systems
- Identify operational bottlenecks and implement continuous improvement initiatives
- Support and optimize warehouse management systems (WMS) and related platforms
- Lead onboarding of new clients and manage operational ramp-up activities
Safety, Quality & Compliance
- Enforce safety standards, including OSHA compliance
- Conduct audits and ensure adherence to quality and operational standards
Cross-Functional Collaboration
- Serve as the escalation point for operational and client-related issues
- Communicate performance metrics, risks, and opportunities to leadership
Required Skills and Abilities:
- Strong leadership and team management capabilities
- Excellent problem-solving and decision-making skills
- Ability to operate effectively in a fast-paced, high-volume environment
- Strong communication and interpersonal skills
- Proficiency in Microsoft Excel and data analysis
- Ability to manage multiple priorities and deadlines
Education and Experience:
- 3+ years of experience in fulfillment, warehouse, or 3PL operations management
- Proven leadership experience in high-volume environments
- Strong understanding of pick, pack, and ship workflows
- Experience working with WMS or browser-based warehouse systems
Preferred:
- E-commerce or multi-client 3PL experience
- Experience with lean methodologies or continuous improvement initiatives
- Familiarity with managing client SLAs and service performance metrics
Physical Requirements:
- Ability to stand and walk for extended periods
- Ability to lift 50 lbs. as needed
- Capability to work in a fast-paced, physically active warehouse environment
- Flexibility to work shifts based on business needs (planned shift: 10:00 AM – 6:00 PM, subject to change)
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
