Operations Coordinator

A successful and growing boutique luxury travel advisory firm is seeking a hard-working, organized, and driven individual. Attention to detail and strong work ethic are both essential in this role. There is a tremendous amount of volume and an ability to hit the ground running is necessary.

If you’re considering a career transition and bring strong relationship-building skills, commercial awareness, and a passion for delivering exceptional service, we would love to hear from you. Luxury travel expertise can be taught — professionalism, curiosity, and drive cannot.

Day to day:

• Leading and owning assigned client trips with tasks such as quoting luxury hotels, air, and subsequently booking travel
• Updating database with client notes, travel details, and reviewing all client workflow
• Creating and managing client itineraries via AXUS
• Creating client facing quotes for trips, including detailed breakdown of various hotel options, tailored to each clients needs
• Owning and growing client relationships

The role will be both on site for 4 days at an office in Santa Monica and also remote (work from home).

Background:

This is a job that covers the ins and outs of the back-end booking process but NOT selling travel. Although the Founder is often out touring properties and meeting with suppliers, this role is for the person that the Founder and Operations Director can count on to be on the computer and phone, making sure that the existing trip flows are running smoothly with the team. Potential travel perks are available after 6+ months (heavily discounted hotel stays, etc.)

Wagner Bespoke Travel is based in Santa Monica, CA. Clientele are nationwide, and inquiries/issues can occur at all hours as we have clients traveling all over the world. There is a rotating "on call" for weekend emergencies.

Job Requirements:

- Must live in Los Angeles area

- Onsite 4 days a week in Santa Monica, CA

- Experienced in Excel and Google Suite

- Strong attention to detail

- Comfortable with performing routine tasks

- Process driven

- Self motivated

- Hyperorganized

- Proactive in coming up with solutions on the go as most items are time sensitive.

- Comfortable on the phone and emailing with foreign partners- both suppliers and hotel general managers abroad.

- Comfortable on the phone with clients

- Thrive in a fast-paced environment

- Be able to professionally speak with clients both by email and phone

- 3-5 years of work experience

Wish List:

- Understanding of ultra HNW luxury travel, destinations, hotel brands, and clientele.

Salary and Benefits:

• Salary Range: $80,000 - $100,000 + Bonus
• Please note that the salary will vary based on factors including but not limited to experience, education, previous performance, etc.
• Some benefits included like 401k matching, tech stipend, two luxury retreats yearly, and more.