About the Role
We are looking for a friendly and detail-oriented Operations Coordinator to join our team. In this dynamic role, you will be the go-to person for our clients and internal teams, ensuring seamless coordination across inventory, manufacturing, and production processes. You’ll manage client communications, oversee day-to-day operational tasks, and create a positive and efficient experience for everyone involved.
As a key member of our team, you’ll build strong relationships with clients and play an essential role in managing inventory ordering, coordinating with manufacturing partners, and ensuring production timelines are met. Your ability to communicate clearly and proactively will be crucial as you keep stakeholders informed and ensure orders move smoothly from planning through delivery. This role requires a proactive problem-solver who is comfortable juggling multiple tasks while maintaining a high level of accuracy and organization.
Your responsibilities will also include serving as the main operational point of contact for your assigned clients, responding to inquiries promptly, and supporting production-related processes. You’ll maintain accurate records in our CRM system and collaborate closely with internal teams, vendors, and manufacturing partners to ensure efficient execution. You will also play a key role in tracking inventory levels, placing orders, managing production schedules, and identifying opportunities to improve operational workflows.
Key Responsibilities
- Serve as the main operational point of contact for an assigned portfolio of clients.
- Monitor and respond to emails and requests in a timely and professional manner.
- Oversee inventory ordering processes, including tracking stock levels and placing replenishment orders.
- Coordinate with manufacturing partners and vendors to manage production timelines and ensure on-time delivery.
- Maintain accurate client records and workflows within CRM systems (HubSpot experience preferred).
- Collaborate cross-functionally with internal teams to resolve client issues and ensure smooth execution of operational processes.
- Build and maintain reports and documents using Microsoft Office (Excel, Word, Outlook, Teams).
- Identify opportunities to improve internal processes, inventory management, and production efficiency.
- Support general operations projects and tasks as needed.
Qualifications
Required:
- 2+ years experience in operations, customer success, customer experience, or a similar role.
- Experience with inventory management, production coordination, or supply chain operations.
- Strong communication skills (both written and verbal)
- High attention to detail with excellent organizational and time management abilities.
- Experience working in CRM platforms; HubSpot experience strongly preferred.
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
- Ability to interpret contracts, pricing details, and financial information.
- Comfortable managing multiple priorities and working independently.
Preferred:
- Experience working in a fast-paced startup environment.
- Familiarity with ACH/credit card processing workflows or billing systems.
What We’re Looking For
- Someone who is proactive, resourceful, and eager to learn.
- A self-starter who enjoys improving processes and solving problems.
- A team player who communicates clearly and collaborates well.
Compensation & Benefits
- Competitive salary
- Health, dental, and vision insurance
- PTO and paid holidays
- 401(k) matching
