Operations & Client Experience Manager- Lead a new location | $100K+
East Madison Location
Bay View Shade & Blind has been helping people live in comfort, style, and peace since 1926. What started in Milwaukee’s Bay View neighborhood has grown across three generations — built on quality, integrity, and doing right by the customer.
We are opening a new location in East Madison, and we’re looking for the right person to launch it, lead it, and make it exceptional.
This is not a back-office role. This is a leadership position for someone who loves people, thrives on organization, and knows how to turn great service into strong results.
Compensation
- Base $75,000 Plus Performance-based bonus with strong upside
- On-target earnings of $35,000 = $100-115K+ annual gross earnings
- Bonus scales with location performance — strong results earn more
- Potential for Profit Sharing bonuses and full Benefits Package
The Role
As the Operations & Client Experience Manager, you are the day-to-day leader of our Madison Gallery.
You own the customer experience from the moment someone reaches out — through design, installation, and follow-up. You keep operations tight, communication clear, and the team aligned. You set the tone, the pace, and the standard.
You’ll work closely with:
- Design Consultants
- Installers
- Vendors
- Bay View Shade & Blind headquarters
…and you’ll be trusted to run the location with professionalism, urgency, and care.
What You’ll Be Responsible For
Creating a Premium Client Experience
- Welcome and assist walk-in customers and gallery appointments
- Ensure every interaction feels warm, professional, and on-brand
- Maintain a clean, organized, inspiring gallery
- Ensure customers feel informed, cared for, and confident
Sales Support & Lead Management
- Respond quickly to phone, email, and web inquiries
- Qualify leads and schedule in-home consultations
- Follow up on warm leads, past clients, and missed opportunities
- Provide feedback on lead quality and local performance
Scheduling & Operations
- Coordinate installations, service calls, and repairs
- Confirm appointments and ensure payment readiness
- Track orders, timelines, and customer files accurately
- Communicate changes clearly with customers and internal teams
- Coordinate remakes and resolve issues proactively
Leadership & Accountability
- Lead and support a small team (2–3 employees)
- Set expectations for professionalism, urgency, and follow-through
- Handle challenges calmly and solution-focused
- Act as the face of Bay View Shade & Blind in the local community
What Success Looks Like
- Customers leave reviews saying, “That was easy — and impressive.”
- Schedules run smoothly with minimal errors
- Leads are handled promptly and professionally
- Revenue and margin goals are consistently pursued
- The gallery reflects pride, order, and care
- The team knows what “great” looks like — because you model it
What We’re Looking For
- 2+ years of experience in operations, gallery management, inside sales, or customer service
- Experience managing people and sales support
- Strong organizational and computer skills (CRM, scheduling tools, spreadsheets)
- Confidence working independently and juggling multiple priorities
- Clear communicator who stays calm under pressure
Experience That Will Help You Succeed
- Experience in home services, remodeling, interior design, or luxury retail
- Experience coordinating installations or field teams
- Prior leadership or team lead experience
Why This Role Is Different
- You’re not maintaining something — you’re building it
- You’ll have real ownership and visibility
- You’ll work for a values-driven, family-owned company
- Your impact will be felt immediately — by customers and teammates
This role may not be the right fit if:
- You’re happiest in roles with a very narrow or highly specialized focus
- You prefer to work primarily behind the scenes rather than engaging with customers and teammates throughout the day
- You’re looking for a position with limited decision-making or responsibility
- You’re most comfortable when schedules, priorities, and workflows stay predictable
- You prefer not to be involved in sales support, follow-up, or performance tracking
- You’re seeking a role where systems and processes are already fully built
If you’re ready to lead, organize, and create standout experiences — we’d love to meet you.
Apply today and help launch the next chapter of Bay View Shade & Blind.
Careers | Bayview Shade & Blind
