Operations Center Technician

JobSummary

At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations.

LowGrade

7

HighGrade

8

PromotionPotential

8

OrganizationCodes

DJ/DJ02

Relocation

False

HiringPath

• fed-transition
• fed-competitive
• fed-excepted
• disability
• fed-internal-search
• mspouse
• public
• vet

MCOTags

TotalOpenings

Many

AgencyMarketingStatement

The FBI's mission is to protect the American people and uphold the Constitution of the United States. We employ 38,000 people at locations around the globe. In addition to our Headquarters in Washington, D.C., we have 56 Field Offices in major U.S. cities, plus more than 350 satellite offices, called resident agencies, in cities and towns across the nation. In addition, we have more than 60 international offices, called legal attaches (legats), in U.S. embassies worldwide.

TravelCode

1

MajorDuties

• Conducts complicated searches on multiple databases and systems to locate data and analyze information. Determines the significance, validity, and reliability of data and produces written reports for use within the FBI. Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public. Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly. Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials. Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Requirements

Must be a U.S. citizen. Must be able to obtain a Top Secret-SCI clearance. Some travel may be required.

Evaluations

Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement. Applicants must meet the qualification requirements by the closing date of this announcement. If you are found minimally qualified, your application will move forward to additional phases of the review process. The first five competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies. Competencies: Communication Flexibility/Adaptability Problem Solving/Judgement Analytic Thinking Information Management Technology Application

HowToApply

To apply for the Operations Center Technician position, please click here.

WhatToExpectNext

Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

RequiredDocuments

Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes. A complete assessment questionnaireOther supporting documents (if applicable): College transcripts, if qualifying based on education or if there is a positive education requirement. Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50. Most recent Performance Appraisal; not applicable to current FBI employeesVeterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later. Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: Percent of time worked in the particular position (cannot conflict with main duties. The month/year work beganFrequency worked (i.e., daily, monthly, etc.) Specific duties performed.

Benefits

BenefitsUrl

https://fbijobs.gov/benefits

OtherInformation

The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service. Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

02

AnnouncementClosingType

01

AgencyContactEmail

FBI_FOStaffing@fbi.gov

SecurityClearance

Sensitive Compartmented Information

DrugTestRequired

True

AdjudicationType