On-Site Operations and Management (O&M) Lead (N6)

Description

SoftBank Robotics America (SBRA), a member of the SoftBank Group, develops and deploys intelligent robotics solutions at the intersection of artificial intelligence, automation, and real-world business applications. Our technology supports organizations across industries, including hospitality, retail, healthcare, and facilities management, in improving operational efficiency and enhancing customer experiences through robotics and automation. As we continue to scale our presence in physical AI, construction and advanced automation, we are building a collaborative, high-performance environment that values curiosity, operational excellence, and disciplined execution.

Position Summary

The On-Site Operations and Management (O&M) Lead is responsible for ensuring the long-term operational excellence, reliability, and performance of a mission-critical data center facility.

This role assumes full ownership of the facility upon completion, overseeing all aspects of day-to-day operations and maintenance. The O&M Lead is responsible for building and leading the on-site team, implementing operational programs, and ensuring strict adherence to performance standards related to uptime, power, and cooling.

This position is ideal for an experienced leader in mission-critical environments who brings deep technical expertise, strong operational discipline, and a commitment to maintaining continuous, uninterrupted operations.

Key Responsibilities

Operations and Maintenance Program Development

• Develop and implement a comprehensive Operations and Maintenance (O&M) program, including Standard Operating Procedures (SOPs), Method of Procedures (MOPs), and Emergency Operating Procedures (EOPs)
• Establish structured processes and controls to support consistent, reliable facility operations
• Drive a preventative maintenance strategy to ensure long-term system performance and resilience

Facility Operations and Oversight

• Assume full operational ownership of the facility following commissioning and project handover
• Oversee all day-to-day operations of mechanical, electrical, and plumbing (MEP) systems
• Ensure strict adherence to operational service level agreements (SLAs), particularly those related to uptime, power, and cooling

Team Leadership and Development

• Build, lead, and manage a team of Critical Environment Technicians responsible for 24/7 facility operations
• Define team structure, training programs, and performance expectations
• Foster a culture of accountability, precision, and operational excellence

Maintenance and Vendor Management

• Oversee all preventative and corrective maintenance activities across the facility
• Manage relationships with third-party service providers and ensure service quality and accountability
• Coordinate maintenance schedules to minimize operational risk and disruption

Operational Readiness and Continuous Improvement

• Lead the transition from commissioning to steady-state operations with a focus on continuity and reliability
• Identify opportunities for process improvements and operational efficiencies
• Ensure ongoing compliance with operational standards, safety protocols, and regulatory requirements

Requirements

• Bachelor’s degree in Engineering or a related technical field
• 10+ years of experience in critical facility management (e.g., data centers, power plants, hospitals, semiconductor facilities)
• Deep technical expertise in industrial-scale power and cooling systems
• Demonstrated experience managing operations in mission-critical environments with high uptime requirements

Preferred

• Direct experience managing operations and maintenance for hyperscale data centers
• Experience managing facilities with on-site power generation
• Certifications such as Certified Data Centre Professional (CDCP) or Accredited Tier Specialist (ATS)
• Experience building or scaling on-site operations teams in complex environments

Work Environment
This role is 100% on-site and dedicated to an assigned project location, such as Juno, TX. As we continue to scale, additional project sites may be located in rural or non-metropolitan areas and require full-time on-site presence.

The position involves frequent coordination with cross-functional teams, subcontractors, and project leadership.

The ideal candidate is comfortable operating in a self-directed, fast-paced, evolving environment, managing competing priorities, and maintaining strong attention to detail while ensuring on-site execution.

Benefits
SoftBank Robotics offers a competitive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off and company holidays
• Retirement savings programs, 401k program with company match
• Professional development and wellness program opportunities

Equal Employment Opportunity
SoftBank Robotics America is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.