Office / Phone Coordinator
📍 Plattsburgh, NY
About the Role
We’re looking for a highly organized and customer-focused Office / Phone Coordinator to join our Plattsburgh team. This role is the first point of contact for many of our clients and plays a critical role in delivering an exceptional customer experience while supporting daily office operations.
If you thrive in a fast-paced environment, enjoy helping people, and take pride in staying organized and efficient, this could be a great fit.
Job SummaryThe Office / Phone Coordinator performs a variety of administrative and clerical duties while serving as a key communication hub for the office. This role interacts directly with customers, helping address inquiries, route requests, and support service needs.
What You’ll DoFront Office & Administrative Support
- Greet visitors and provide a welcoming, professional experience
- Handle incoming and outgoing mail
- Process daily deposits
- Assist with photo inspections and related documentation
Customer Communication
- Answer incoming calls and direct them appropriately
- Take detailed messages and ensure timely follow-up
- Respond to customer inquiries via phone, email, chat, and in person
- Make outbound calls to support client service and follow-ups
- Escalate complex questions or concerns to the appropriate team member
Data & Record Management
- Copy, sort, and file documents related to business operations
- Maintain accurate records within Agency Management Systems and CRM platforms
- Document all customer interactions, including inquiries and resolutions
- Prepare letters, memos, forms, and reports as needed
- Follow established processes to ensure consistent, high-quality service
Additional Responsibilities
- Support team members and leadership with administrative needs
- Perform other related duties as assigned
What We’re Looking For- Strong communication skills with a focus on active listening
- Professional and friendly customer service approach
- Excellent verbal and written communication skills
- High level of organization and attention to detail
- Ability to manage time effectively and meet deadlines
- Comfortable working with technology and office systems
- Previous customer service experience is a plus—but we’re happy to train the right person
Physical Requirements- Ability to sit for extended periods and work at a computer
- Occasionally lift up to 15 pounds
Why Join Us?- Supportive, team-oriented environment
- Opportunity to grow within the organization
- Training and development provided
- Be part of a company that values service, efficiency, and client experience
If you’re someone who enjoys helping people, staying organized, and being at the center of a busy office, we’d love to hear from you.
Apply today and join our Plattsburgh team.
