Forsyth County Public Health is seeking an energetic and motivated individual with a passion for working with the public and being a team player for an open Office Assistant position.
This position involves registering patients in public health clinics, assisting with other clinical front-office tasks, and providing administrative support in all clinic areas. The individual should have excellent interpersonal and communication skills, possess experience and competency in customer relation skills. The Office Assistant is responsible for answering incoming phone calls from patients and registering patients in a timely and accurate manner. This position can organize and prioritize work in a stressful environment and work effectively both as part of a team and individually. Good problem-solving skills are essential. Spanish/English speaking skills are preferred.
The work hours are on a rotating schedule:
Mon-Wed 8:00am-5:00pm
Thursday 8:00am-8:00pm / 8:00am-5:00pm
Friday 8:00am-1:00pm / 8:00am-5:00pm.The ideal candidate will possess the following knowledge, skills, and abilities:
General knowledge of office or work unit procedures, methods, and practices
General knowledge of and ability to use correct spelling, punctuation, and grammar
General knowledge of office accounting and record keeping procedures
Ability to use a variety of office equipment
Ability to type with accuracy
Ability to use courtesy and tact in performing public contact duties
Ability to screen communications based on predetermined guidelines in order to respond or route to proper destination
Ability to communicate effectively in person, in writing, and by telephone
Ability to maintain effective working relationships with other employees
Graduation from high school or GED and at least one year of office/clerical experience.
A higher education level may be considered as a substitution for part of the experience requirement.
Bilingual - Spanish/English skills preferred.Essential duties and responsibilities include but are not limited to the following:
Registering patients who receive clinical services at Forsyth County Department of Public
Creating patient encounters and/or making appointments
Communicating with customers and clinical staff respectfully and professionally
Answering questions and/or providing explanations
Answering and directing telephone calls, follow up with voicemail messaging
Mailing out patient statements and/or invoices
Posting payments (cash, checks or money orders) and balancing daily money tills, along with creating end of day reports
Performs related work as required
