Location: Hybrid – 3 days onsite at HQ
Schedule: Monday–Friday | Start time between 6:00 AM – 8:00 AM (must support 8:30 AM customer meeting)
Clearance: Secret
Day-to-Day Responsibilities:
We are seeking a Network Operations Center (NOC) Manager to support a large, mission-critical federal enterprise network environment. This individual will lead day-to-day NOC operations, oversee multiple technical teams, and serve as a key point of communication for operational status, incidents, and outages. The ideal candidate is a hands-on leader with deep Cisco networking expertise who thrives in fast-paced environments, can balance management responsibilities with technical execution, and is comfortable working directly with government customers in a high-visibility role. Responsibilities include:
- Manage a 24x7x365 Network Operations Center supporting the DEA enterprise network
- Oversee 10–15 staff across Tier 1 NOC, Tier 2 Network, and Tier 2 Field/Customer Support teams
- Ensure effective network monitoring, alert triage, and outage response
- Review and coordinate Authorized Service Interruptions (ASIs)
- Oversee incident escalation, vendor coordination, and service restoration
- Provide leadership oversight while remaining hands-on when needed
- Lead daily customer meetings
- Present updates in weekly government status meetings
- Produce and deliver weekly NOC activity and performance reports
- Ensure accurate, timely broadcast communications during outages
- Act as a visible leadership presence and escalation support for operations
Requirements:
- Active Secret clearance
- 10+ years overall Network/Systems experience
- 5+ years of management experience
- Strong Cisco networking experience (routers & switches)
- Prior NOC environment experience (enterprise-scale preferred)
- Exposure to Windows server environments and basic systems troubleshooting
- Hands-on network troubleshooting and configuration capability
- Experience with incident response, escalations, and outage management
- Strong customer-facing and stakeholder communication skills
- Ability to work early hours and operate in a fast-paced, high-pressure environment
Nice to Have:
- Experience with ScienceLogic (network monitoring)
- Experience with ServiceNow ticketing
- CCNA certification or other Cisco Certifications
Salary: $160,000 – $185,000+
Benefits: Medical insurance (HMO, PPO, or High-Deductible Health Plan), Dental insurance
Vision insurance, Paid Time Off (PTO), 401(k) or retirement savings plan
