New Services Coordinator Senior

Performs a leadership role providing quality assurance for new services functions. Provides work direction to Utilities New Connections Staff in the absence of the supervisor.

Works is performed outdoors 95% and 5% indoors; exposure to all weather conditions, noise, dust, dirt, open manholes, street cave-ins, chemicals, gases, mechanical, electrical, explosive and burn hazards. Safety equipment required includes safety shoes, vest, ear plugs, sound attenuator, hard had, safety visor and gloves.

Heavy physical work requires lifting items in excess of 90 pounds; balancing, bending, stooping, climbing, crouching, kneeling, squatting, reaching above shoulder height; pushing/pulling items in excess of 90 pounds; moving around construction sites with uneven terrain; uses a two-way radio; requires the ability to hear warning sounds.

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

• Responds to all inquiries for proposed projects within and outside the City limits, including water rights fees, easements, main lines, and other related policy requirements; researches and verifies the availability of new connections using maps and field checks.

• Performs field measurements for new utility connections to ensure no obstruction of physical structures by verifying the location of the gas stub-out, ensuring the location of the gas riser and gas service line is in accordance with established standards, verifying location and supplier of additional utility suppliers.

• Reviews all residential and commercial plans; provides technical assistance in calculating connection fees on all utilities by using ArcView, as-built drawings, utility service line installation drawings, and information derived from the Office of Dona Ana County Clerk, verifying available utilities, and proofreading outcomes before giving customers the results.

• Generates work orders; inputs customer and contractor information into computer system and verifies that all fees are paid; coordinates utility installations with other City departments and external contractors; keeps in contact with crews to ensure work is completed correctly and in a timely manner; resolves issues regarding the status of pending connections.

• Aids and supports customers regarding utility services; generates miscellaneous billings for new utility connections; creates financial and statistical information reports; maintains records and files of new residential and commercial installations.

• Provides direction and training to staff to ensure established processes are followed; reviews work to verify accuracy, completeness, and compliance to codes, regulations, and procedures; reviews, maintains, and updates records in various automated systems, formats, and software for accuracy to ensure data integrity and adherence to internal controls, practices, and policies.

• Performs research and prepares and presents various special and recurring reports to ensure effective, accurate, and timely communication of information; communicates and distributes applicable information to appropriate staff; provides recommendations to assist in the development and implementation of processes and procedures.

• Performs a variety specialized research and recordkeeping activities and assists with special projects as required; performs administrative support functions which may include time keeping functions, and generating, maintaining, and filing records.

• Provides customer service, responds to questions and requests for information, explains policies and procedures as authorized to maintain customer relations; refers matters requiring policy interpretation to supervisor for appropriate action and resolution.

High School Diploma, GED AND four (4) years of experience utility services, plan review, mapping, GIS or related field, which includes experience utilizing a personal computer with Arcmap, Arcview, or related software PLUS some plumbing experience.A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid State of New Mexico Class D driver's license is required. If applicable, position requires an acceptable driving record in accordance with City of Las Cruces policies.

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines andcarry out primary responsibilities in accordance with all governing regulations, statutes, and proceduresto ensure achievement of goals and objectives.

Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas.