Network Operations Center Technician I or II

Description

Network Operations Center Technician I or II

Location: Sioux City
Department: Systems Planning and Engineering
Employment Type: Full-Time

Connect Communities. Grow Your Career. Make an Impact.

At ImOn Communications, we’re more than a technology provider — we’re a team of people passionate about keeping our community connected. As a NOC Technician you will work hands-on with equipment in the field such as swapping receivers, clearing snow/ice off satellite dishes, traveling to the head end to reboot critical equipment during an outage as needed. You will also test equipment such as network switches, routers, wireless radios, Modems, ONTs, Phones and any other devices that apply. Communicating with external providers and escalated entities is a key component to this position, and having good communication skills is important.

Whether you’re beginning your career or bringing years of hands-on experience, this role offers training, and clear advancement paths that let you grow at your own pace.

What You’ll Do

• Communicate effectively with ImOn Admins, Calix TAC, Aureon NOC, and all other internal departments within ImOn.
• Provide real-time support for voice, internet, and data services for Business and Strategic Partner customers, serve as the primary interface for customer issues following an open ticket and necessary escalation from Customer Care
• Monitor and resolve department trouble tickets for voice, internet, and data services and provide support when required. Escalate to engineers when necessary.
• Work with Service Technicians by determining dispatches and timeframes when on-site customer assistance is required. (Need to understand the dispatching resources and procedures)
• Must be able to understand the purpose and general operation of various customer devices such as firewalls, routers, switches, VoIP ATA’s, and SIP phones to the extent they can visualize and assist customers and/or service technicians with troubleshooting over the phone.
• Be proactive in customer communication through email, voice call notification of outages, and approximate timetable of said outage or service occurrence when available.
• Respond to copyright infringement and subpoenas when required.
• Perform regular audits of existing switch, router, and server configurations to ensure security, logging, backup, and alarming is properly configured.
• Demonstrates active listening and effective communication to ensure a mutual understanding of customers’ concerns.

Requirements

What We’re Looking For

• Strong communication and customer service skills
• A positive, professional attitude, even in challenging situations
• Technical curiosity and a willingness to learn
• Dependability and attention to detail
• Ability to work independently and as part of a team

Minimum Requirements

Level I:

• At least 1 year of technical troubleshooting experience or similar.

Level II:

• At least 3 years in a NOC, help desk, or IT support role.
• Hands-on troubleshooting of network outages, latency, routing issues, and server alerts.

For both levels:

• High School Diploma or equivalent
• Ability to function independently and efficiently in a fast-paced environment.
• Must be team oriented, friendly and personable with a strong focus on customer service.
• Excellent interpersonal, oral and written communication skills with demonstrated ability to articulate relevant information in an organized and concise manner.
• Must be able to work proactively and independently with minimal supervision.
• Must have the technical capability to learn and understand network provisioning, management, and monitoring tools such as Calix CMS and Access Nodes, Brocade/Ruckus switches, Adtran voice gateways, DHCP and DNS servers, Ribbon C15, and SNMP/Zabbix monitoring tools.

Preferred Qualifications

• Associates Degree in Computer Science or Engineering Studies
• CCNA

Why Join Our Team

• Career Growth: Structured advancement from NOC Tech I ? II ? III, with company-supported certifications.
• Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
• Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
• Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
• Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.

ImOn will hook you up with Company Benefits:

• Competitive pay
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, holidays, and sick days)
• Company-provided tools, uniforms, and vehicle for field roles
• Employee discounts on services and partner programs
• Wellness and employee assistance programs

Ready to Get Started?

If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.

Apply today and start building the network of tomorrow — with us.

www.ImOn.Net/Careers

ImOn Communications, LLC is an Equal Opportunity Employer