This position is on a flex work schedule, meaning more hours may occasionally need to be put in one week, and then balanced with less another week.
Responsibilities
Design, deploy, configure, and administer complex network environments across multiple geographic locations
Work in a team with standardized solutions based on Cisco wired and wireless network equipment around the country and sometimes internationally
Create and update technical and process documentation
Follow established processes to deploy network infrastructure and commodities such as routers, switches, firewalls, load balances, WAN optimizers, etc.
Work with network architecture to plan, design, implement, and validate new Wi-Fi networks and wired/wireless Cisco and Meraki networks using AirMagnet, other approved tools and defined procedures
Work with tiered support teams to resolve high-priority incidents, perform trend analyses, and update knowledge management repositories to ensure that similar incidents in the future can be resolved without the need to escalate to higher levels
Use tools such as SNOW, Splunk, StealthWatch, AlgoSec, New Relic, SolarWinds, and other log evaluation and monitoring tools. Identify and perform corrective actions on network devices by using smart hands, remote access tools, and vendor agreements.
Work with the local exchange carriers and telecom providers to install, test, and troubleshoot during deployments
Serve as an after-hours Data Deployment Engineer SME, to avoid impacting business for circuit installs
Develop detailed SOWs that include requirements for installation and/or decommissioning projects
Test and document new components, automatically where possible, as part of the deployment process, inputting updates into the asset management database
Verify delivery of components and associated material and supplies to ensure compliance with the approved design and task statements
Use the Rollout Operation Call (ROC) to coordinate new deployments and infrastructure and commodity replacements
Manage relationships with manufacturers' technical support teams to perform technical analyses, trouble resolution, design reviews, reporting, and user training
Develop a roadmap to support future strategy and business mission. Assist in planning for the future strategy of network, and provide budgetary information as needed.
Use Agile tools such as JIRA, Confluence, and MS Teams to provide transparency and allow information to be visible in real time, and to create a unified backlog ensuring visibility into all areas of work and identifying inter-dependencies between teams
Work with the network performance team and provide recommendations on changes required in the environment, on the network, or to any device, service within the infrastructure; and upon government approval, execute the change
Requirements
US Citizenship with ability to obtain and maintain DHS Suitability/Public Trust
7 or more years of related experience
Ability and desire to work in a fast-paced, rapidly changing, collaborative environment
Strong troubleshooting and analytical skills
Strong critical thinking, complex problem-solving, appropriate judgment, and decision-making skills
Experience with major cloud providers preferred
Possess superior technical aptitude and effective written and verbal communications skills
Skilled in the areas of enterprise architecture and engineering, cross-domain systems, platform engineering, applications and databases, network services, cybersecurity, information security, end-user services, telephony, video, and Agile project management
Familiarity with all or some tools strongly preferred:
Ansible
ARX
Cisco, ISE, Prime, UCS
Infoblox
NexusOS
New Relic APM/Synthetics/Insight
Puppet
Riverbed
SCOM
ServiceNow
SolarWinds
Splunk
StealthWatch
Git/GitHub/Jenkins
Jira and Confluence
Desired Skills
Professional certifications such as CCENT, CCNA, CCNP, ITIL v4
Bachelor's degree in Computer Science, or related field
Familiar with tools including: ServiceNow, GitHub, Jira, Confluence
Experience with ITIL, DevSecOps, and Agile concepts
Experience supporting Government contracts
About Us For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
