Duration: 12 month contract with extensions likely
Location: 15086 - 1st week in person training, then ONLY Wednesday in person.
Rate: $24-29/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Required Qualifications (Must-Haves):
- Experience providing Tier 1 technical or network support in a ticket-driven environment
- Excellent interpersonal and communication skills, with the ability to clearly explain technical concepts to non-technical users
- Strong customer service mindset and ability to build rapport with internal stakeholders
- Working knowledge of networking fundamentals, including:
- OSI Model
- TCP/IP protocols and traffic flow
- Basic cloud connectivity concepts
- Familiarity with Cisco switching technologies and basic configuration/troubleshooting
- Basic scripting or automation experience using Python and/or Ansible
Preferred Qualifications (Plusses):
- Exposure to or experience with SD-WAN technologies
- Experience working within a Cisco-based network environment
- Familiarity with firewall technologies, particularly Palo Alto
- Experience with Meraki networking solutions
- Hands-on experience with network monitoring tools such as SolarWinds
Overview:
We are seeking a highly motivated and customer-focused Network Administrator to join our team in a Tier 1 support capacity. This role is ideal for someone with foundational networking knowledge who enjoys troubleshooting, collaborating across teams, and providing excellent service in a fast-paced retail environment. The successful candidate will play a key role in maintaining and supporting network operations across a large, distributed infrastructure.
Key Responsibilities:
- Provide Tier 1 network support by responding to, troubleshooting, and resolving incoming tickets in a timely manner via a JIRA-based ticketing system
- Serve as the first point of contact for network-related issues impacting retail locations nationwide
- Diagnose and resolve basic networking issues including connectivity, latency, and hardware-related concerns
- Escalate complex issues to Tier 2/3 teams as needed, ensuring proper documentation and handoff
- Collaborate closely with the help desk and other cross-functional teams to support end users and business operations
- Maintain accurate documentation of incidents, resolutions, and standard operating procedures
- Monitor network alerts and proactively address potential issues before they impact business operations
