National Account Director

Allegiance Industries, Inc.

Charlotte, NC

Location: Preference to Southeast U.S. & near major Airport

Travel: 50%

Position Overview

Allegiance Industries is seeking a National Account Director to lead and grow a portfolio of our largest, most strategic clients across multiple locations.

This individual will report directly to the Chief Revenue Officer and serve as the executive owner of 12–15 key accounts, responsible for client retention, relationship strength, and account growth.

The National Account Director will spend significant time onsite with clients, building trust, strengthening relationships, and ensuring Allegiance is viewed as a long-term strategic partner.

When challenges arise, this individual will work hand-in-hand with Operations leadership to ensure issues are resolved quickly and effectively. While Operations remains responsible for service delivery and execution, the National Account Director is responsible for ensuring the client maintains confidence and trust in Allegiance throughout the process.

This is a high-visibility, high-accountability role directly tied to revenue retention and growth.

Operating Model

How This Role Works with Operations

Success in this role requires strong partnership with Operations. The responsibilities are intentionally distinct:

Operations Team

Owns service delivery, staffing, and execution
Accountable for implementing and sustaining operational fixes

National Account Director

Owns the client relationship and overall account health
Ensures the client remains confident in Allegiance, even during challenges
Communicates clearly, proactively, and professionally with the client
Drives urgency and alignment internally to resolve issue

This role is not responsible for performing day-to-day operational tasks. However, it is responsible for ensuring that:

Issues are escalated quickly
The right internal resources are engaged
The client feels heard, supported, and confident in the resolution

The National Account Director acts as the bridge between client expectations and operational execution, ensuring alignment at all times.

Key Responsibilities

Account Ownership & Retention

Own a portfolio of approximately 15 national / multi-site accounts
Maintain 100%+ net revenue retention across assigned accounts
Proactively identify risks to client satisfaction and retention
Be physically present with clients, especially when challenges arise
Lead communication during service issues to preserve trust and confidence
Partner with Operations to ensure timely and effective resolution

Client Relationship Management

Build and maintain relationships at all levels, including:
Plant Managers
Regional Leadership
Procurement / Corporate stakeholders
Position Allegiance as a long-term strategic partner—not a vendor
Lead quarterly business reviews (QBRs) and ongoing executive communication

Revenue Growth & Expansion

Identify and execute opportunities to expand services within existing accounts:
Janitorial
Security
Electrical
Facility maintenance
Partner with internal teams to develop pricing and proposals
Drive organic growth within the existing client base

Operational Alignment & Accountability

Partner closely with Operations to ensure:
Consistent service delivery across all sites
Alignment with KPIs: Safety, Quality, Delivery, Cost
Hold internal teams accountable for performance and follow-through
Support onboarding and ramp-up of new locations within assigned accounts

Strategic Account Planning

Develop and execute annual account plans for each key client
Forecast retention risk and expansion pipeline
Provide regular updates to executive leadership on account health and performance

QUALIFICATIONS: