Member Services Specialist

Russell Tobin's client, a multinational health insurance company, is hiring Member Advocates in Lehi, UT (Hybrid)

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Employment Type: Contract/Hybrid

Location: Lehi, UT (Hybrid) (Mon and Tue in office, Wed – Fri remote)

Duration: 6+ months with possible extension

Pay range: $19/hr - $19.35/hr W2

Schedule: Mon – Fri

Training shift: 8 am-5 pm MT (for first 4 weeks)

Post-training shift: 9 am- 6 pm MT

About the Role:

We’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and a world-class user experience.

We are seeking passionate, temporary Member Advocate Contractors to join a Customer Experience team in Lehi, UT. Healthcare should be simple, accessible, and technology-driven—but most importantly, centered around the people it serves. This role is ideal for motivated individuals who are eager to elevate the member experience.

As a Member Advocate Contractor, you will serve as the first point of contact for members. You will handle high-volume, Tier 1 inquiries, guide individuals through their health benefits, answer account-related questions, and help them navigate their coverage with ease.

What you’ll do:

• Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries
• Connect with members via phone and email to resolve a variety of questions related to understanding, navigating, and paying for healthcare
• Contribute to a positive team culture aligned with company values
• Work closely with a Team Lead in a critical, customer-facing role

Your skills include:

• Strong desire to help others with healthcare-related situations and demonstrate empathy in every interaction
• Excellent written and verbal communication skills to manage complex member inquiries
• Ability to thrive in a fast-paced, high-volume environment while delivering personalized service
• Quick learner with the ability to adapt to new systems and processes
• Strong technical aptitude
• Ability to remain composed and compassionate while multitasking

Nice to have:

• 1+ years of experience in a fast-paced work environment
• 1+ years of experience in a customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor’s or Associate’s degree

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.