Mechanical Claims Analyst

Are you an experienced automotive mechanic looking to transition off the shop floor and into an office-based role?

A leading automotive services organization is seeking Mechanical Claims Analysts to join a growing customer contact team.

In this role, you’ll leverage your hands-on mechanical expertise to evaluate and process vehicle repair claims, assist dealerships and customers, and ensure claims are handled accurately and fairly. This position offers a more comfortable work environment, structured scheduling, strong hourly pay, and long-term career potential.

• Evaluate, investigate, and adjudicate mechanical claims using established guidelines
• Apply in-depth knowledge of engines, transmissions, and electrical systems to determine claim eligibility
• Handle inbound calls from:
  • Dealerships verifying coverage for required vehicle repairs
  • Vehicle owners seeking clarification on approved or denied claims
  • Vehicle owners requesting guidance on next steps for repair authorization
• Clearly explain claim decisions and repair processes to both technical and non-technical callers
• Provide empathetic, professional customer service while resolving complex issues
• Document all claim activity accurately using internal computer systems
• Collaborate with team members and leadership to maintain high standards of fairness and quality

• Automotive mechanical experience:
  • Minimum of 2–3 years hands-on automotive repair or related technical experience
  • Knowledge of engine, transmission, and electrical repairs is required
• Strong customer service and verbal communication skills
• Ability to remain professional and composed when handling challenging or irate callers
• Basic computer proficiency; must be willing to complete a typing assessment
• High school diploma or GED

• ASE Certification (strongly preferred)
• Bilingual (English/Spanish) a plus
• Experience using labor guides (e.g., AllData – not required)
• Experience using diagnostic scan tools (not required)

• New Graduate: $25/hr
• Limited Experience (1–3 years): $27/hr
• Some Experience (3–5 years): $28/hr
• Retail Dealership Experience with ASE (2+ certifications): $30/hr
• Master Mechanic (ASE A1–A8): $31/hr
• Max Tier: $33/hr (Master Mechanic + Claims Adjudication experience)

Final pay rate is determined by the Mechanical Claims team following the interview process.

• Training:
  • 2 weeks of formal, fully in-office training
  • Followed by 2 weeks of shadowing and supported call handling
• Post-training:
  • 1–2 months fully in-office
  • Transition to hybrid schedule (2 days in-office / 3 days remote)
• Hours of Operation:
  • Monday–Friday: 8:00am–5:00pm or 9:00am–6:00pm
  • Saturday: 8:00am–3:00pm (typically once per month)
• Overtime available on Saturdays (preferred)
• After 90 days, shift times may change within operating hours (8:00am–9:00pm)

Work Environment Includes:

• Casual, corporate call center setting
• Dedicated cubicle
• High phone volume throughout the day

This is a Contract position based out of Deerfield Beach, FL.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Deerfield Beach,FL.

This position is anticipated to close on Apr 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.