Maintenance and Operations Crew Supervisor*

• Supervise, direct, and guide work crews, including scheduling and task assignments.
• Evaluate and monitor staff performance; provide training, mentorship, and support.
• Maintain accurate time sheets and leave records.
• Respond to inquiries and complaints via phone, email, and in person, and the City of Richmond’s 311 service request system
• Collaborate with volunteer groups, community partners, and Friends organizations.
• Conduct inspections of structures, properties, equipment, and vehicles to ensure compliance with standards.
• Monitor maintenance needs and recommend repairs.
• Order and manage supplies, materials, and equipment.
• Plan, coordinate, and oversee projects and services.
• Assist with protocol updates and implementation.
• Maintain accurate records, databases, and prepare reports.
• Support special projects and events as assigned.
• Perform additional responsibilities as required to support departmental goals.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of experience in the assigned area
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A valid Driver's License with a satisfactory driving record
• A valid Commonwealth of Virginia Driver's License within 30 days of hire
• Some assignments may require a valid Commonwealth of Virginia Commercial Driver's License

KNOWLEDGE, SKILLS, AND ABILITIES:
TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Supervising practices
• Knowledge of park maintenance operations and best practices
• Maintenance procedures and practices
• Maintenance equipment and tools
• Heavy equipment operation
• Small engine repair
• Athletic Field/Turf maintenance
• "Miss Utility" laws and rules
• Safety rules and regulations; OSHA laws and rules
• City of Richmond rules and standards
• Traffic control
• Service repairs
• Fire alarms and sprinkler systems
• Grading leaks
• Natural gas systems, if area of focus
• Natural gas service installation, if area of focus
• American Water Works Association (AWWA) industry standards, if area of focus
• Water Treatment and distribution systems, if area of focus
• Valves, hydrants, blow offs, meters, bypasses, and services, if area of focus
• Pressure zones
• Computer programs such Microsoft Office Suite
• Electronic databases and related software applications or systems
• Completing forms

Skills (some combination of the following):

• Effective oral/written communication
• Customer service
• Report writing
• Reading comprehension
• Drafting/drawing
• Recordkeeping
• Water pipeline repairs
• Operating valves and hydrants
• Leadership
• Training

Abilities (some combination of the following):

• Operate equipment and tools related to assignment
• Establish goals and objectives
• Organize and coordinate
• Problem-solve
• Ability to manage budgets and analyze data effectively

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly stand, walk, lift, finger, grasp, talk, see, hear, and use substantial repetitive motions of the wrists, hands, and fingers; frequently climb, balance, stoop, kneel, crouch, reach, push, pull, lift, feel; and occasionally crawl, push, and pull. The working conditions may include frequent exposure to hazardous physical conditions and hazardous materials; occasional exposure to atmospheric conditions, extreme temperatures, intense noise, travel outside the organization's location, and environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be medium work, exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects.