Maître D’ - BOA Steakhouse

Description

Innovative Dining Group (IDG), the acclaimed hospitality company behind iconic restaurant brands including BOA Steakhouse, Sushi Roku, and Katana, is bringing its signature energy and culinary innovation to Napa Valley this Summer! Known for creating trend-setting dining destinations that blend exceptional cuisine, striking design, and vibrant social atmosphere, IDG is expanding into luxury resort dining with a dynamic new culinary partnership at Casa Mani Resort Napa Valley.

At this newly transformed resort in the heart of wine country, IDG is developing a collection of elevated dining experiences rooted in seasonality, craftsmanship, and modern technique. From a signature steakhouse to lively social spaces and locally driven offerings, each concept reflects IDG’s commitment to bold flavor, high-quality ingredients, and unforgettable guest experiences.

This is a unique opportunity to join one of Napa Valley’s most anticipated culinary destinations and be a part of our opening team- apply today!

What You’ll Do:

As the lead member of the front-of-house service team, the Maître D’ manages the dining room staff, greets customers and ensures the highest possible standards of service. Further responsibilities include setting the ambience and atmosphere of the restaurant, supervising the overall appearance and acting as the primary liaison between the kitchen and dining room. The Maître D’ creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities:

• Effectively lead a team of hospitality professionals to deliver outstanding service and superior guest experiences.
• Act as the liaison between the kitchen and front-of-house staff to guarantee that a common vision is shared.
• Have an extensive knowledge of our restaurant's food offerings and beverage program.
• Reinforce company standards, including uniform, grooming and timeliness of employees.
• Assist in handling payments from guests, manage the cash register and prepare payroll as needed.
• Inspect dining and service areas, equipment and storage areas for organization and cleanliness.
• Perform station opening/closing and side work duties for every shift.
• Relay all guest comments or suggestions to the restaurant manager on duty.
• Assess customer complaints and inquiries and assist the restaurant manager in resolving guest complaints.
• Report all equipment problems and maintain issues to management and request work orders for repairs.
• Ensure compliance with health, sanitation, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
• Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye”
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Requirements

What we are looking for:

• 2 years previous and relevant experience in a high-end, high-volume restaurant
• Ability to multi-task and work efficiently under pressure
• Strong communication skills, both with guests and teammates
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
• A positive, upbeat attitude with a strong work ethic
• Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
• A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
• Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
• Must be 18 years or older

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.