Position Summary: The Logistics Analyst is responsible for data distribution and utilization of continuous improvement tools to aid in supporting our customers supply chain solutions in current and future operations. A Penske Logistics Analyst will work collectively as a liaison between Operations and other Penske support groups. This position will provide technical support, documenting and creating process flows, compile and deliver customer reports/metrics and error management resolution.
Shift: Monday thru Friday normal business hours
Major Responsibilities: - Responsible for providing technical support and prioritization related to system solutions. - Responds to user inquiries, isolates problems, and supports implementation. - Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions. - Ensure that system changes are accurate with limited impact. - Applies established business rules for daily error management. - Follow tasks/projects through to completion following project management principals - Document process flows to better engage end user requirements and translate to systems development/engineering as needed - Handles reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation - Meet customer deadlines and provide required metrics/reports through data extraction - Maps and documents standard operating processes and participate in process improvement teams - Be able to resolve situations quickly, communicate status of problem, and work with the appropriate internal subject matter expert to resolve problems and support implementations - Interacts with the customer by phone, email or in person on an as needed basis - Other projects and tasks as assigned by supervisor
