Ready to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
The Litigation Support Specialist – Brand Protection is a key member of the Brand Protection sub-team within the Legal Department of a growing restaurant company. This individual will provide direct litigation support to all attorneys and paralegals on the Brand Protection sub-team as more particularly described below and will perform such other tasks and projects as may be assigned. This individual is ultimately responsible for managing the administration of the entire life cycle of legal matters, which may include, but is not limited to: organizing case files, issuing legal holds and insurance tenders, monitoring case progress and deadlines, handling billing issues, and coordinating with all relevant parties to ensure smooth case management. In general, we expect the Litigation Support Specialist – Brand Protection to have a growth mentality, exceptional organizational skills, and the ability to multi-task and collaboratively work in a fast-paced environment with multiple teams.
*This is an on-site position at the Texas Roadhouse Support Center located in Louisville, Kentucky
What’s On Your Plate
General Specialist Duties:
Acting at direction of team leadership and maintaining the strictest of confidence regarding materials they come in contact with (which will include Company trade secrets, confidential information, and intangible assets);
Assisting with creating, developing, and implementing processes to streamline efficiencies and improve workflows; overseeing and managing certain processes;
Coordinating calls and meetings and otherwise interacting regularly with other Support Center teams, vendors, field operators and outside parties to gather, solicit, and/or provide requested information and documentation; and
Providing various additional support to members of the Brand Protection sub-team as needed.
Brand Protection-Specific Support:
Intake/Closure: Performing intake and closure process for all litigation matters, which includes but is not limited to, opening and closing matters within our matter management system, establishing document management structure, maintaining and updating litigation reports, identifying key players who need to be notified and updated about matters and coordinating calls and meetings to discuss matters.
Information Gathering: Gathering relevant data from internal partners for initial intake and otherwise assisting Brand Protection paralegals, as requested, to gather additional relevant documentation and/or coordinating interviews and depositions.
Document Management: Collecting, preserving, and managing case-related documents and data in matter management system and other systems, as requested.
Case Management: Monitoring case-related progress, lifecycle, and deadlines, helping to ensure all deadlines are met; providing matter updates and/or updating matter management system, appropriate Brand Protection attorneys and paralegals, and calendars as requested.
Service of Process: Serving as main point of contact for service of process via the Company’s registered agent and disseminating new matters to appropriately designated individuals.
Legal Holds/Insurance Tenders: Issuing legal holds for all litigation matters, in partnership with paralegals, senior paralegals, and/or Business Continuity/Records Lead, and issuing insurance tenders to appropriate carrier contact, as needed and/or requested by paralegals, senior paralegals, or attorneys on Brand Protection sub-team.
Billing: Partnering with law firms and the Legal Operations sub-team on any/all billing and billing system issues. Reporting: Creating and distributing various matter reports on a recurring basis to internal partners (including, but not limited to periodic reports of all active matters with our People Team).
Matter Resolution: Processing resolution check requests and/or wire transfers.
Legal Research: Conducting research to obtain documentation related to health insurance, social security, medical records, and medical providers for purposes of resolution of general liability claims.
Compliance Support: Assisting in various processes related to subpoena management, privacy management, records management, and data governance.
General: Assisting in team and/or department-wide projects as requested.
Partnership:
Scheduling calls, handling email correspondence, and otherwise acting as a liaison between Brand Protection sub-team and field operators, Support Center partners, outside counsel, and other vendors to discuss and/or provide matter-related updates and/or to coordinate discovery, depositions, interviews, trial prep, and/or other matter-related communication.
Your Recipe for Success
Bachelor’s degree preferred
3+ years of experience in a legal setting (law firm or in‑house), with litigation or case management experience strongly preferred
Solid understanding of legal practices and terminology
Proficiency in Microsoft tools (Teams, Outlook, Word, Excel, PowerPoint), Adobe, and comfort learning legal systems (matter management, e‑billing, document management, e‑signature tools)
Exceptional organizational skills and attention to detail
Strong communication skills, professionalism, and discretion with confidential information
Ability to multi‑task, meet deadlines, and thrive in a fast‑paced, team‑oriented environment
Proactive, self‑motivated, and solutions‑focused mindset
Why You'll Love Your Job
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
Generous time off including vacation, parental, donor, and bereavement leave
Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
Convenience services like car detailing, dry cleaning, and even spray tans
Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.