Legal Claims Coordinator

JOB DESCRIPTION

Insight Global is assisting a legal marketing client of ours in identifying a Communication Specialist for a net new opening they have. The position is part of the Case Management department working on all phases of mass tort and MedMal cases. This is a full-time, permanent position. The Legal Claims Coordinator serves as an important point of contact for existing claimants, making them a critical part of the claimant’s experience and assisting them in various phases of the claim.

Responsibilities can include:

• Client Engagement: Deliver best-in-class service during interactions, ensuring clients feel heard and supported.
• Data & Information Accuracy: Confirm & verify all detailed information about their claim while collecting any additional claim-related information with precision.
• Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes.
• Process Guidance: Clearly explain next steps and transition clients to the Case Management team, including paralegals and attorneys.

REQUIRED SKILLS AND EXPERIENCE

• Regulated industry (Medical, Insurance, Legal) or high-level CSR experience
• Familiarity with CRM systems (Salesforce), VoIP software & electronic signature software

NICE TO HAVE SKILLS AND EXPERIENCE

• Insurance, Healthcare & Medical Administration experience
• Contact Center/Call Center
• College degree
• Bilingual

This position requires you to be on-site 5 days a week in Newark, NJ (near Newark Penn Station).

COMPENSATION:

• Base: $52,500 + bonus opportunities up to $27,500
• Estimated total compensation: $70k - $80k