The Leave Coordinator serves as a subject matter expert, first point of contact and processor for all Americans with Disabilities Act Amendments Act of 2008 (ADAAA), Domestic Violence Leave (DVL), Pregnant Workers Fairness Act (PWFA) activity from employees, supervisors, managers, Paid Family and Medical Leave (PFML)-related leave of absence processes, and when applicable, the Authority's third-party absence management administrator.
Responsible for daily and weekly processing of Americans with Disabilities Act (ADA), Domestic Violence Leave (DVL) and Pregnant Workers Fairness Act (PWFA) applications, paperwork, and database processing, such as determining eligibility for respective approvals, tracking and monitoring leaves of absences, following up appropriately and ensuring that established procedures are followed.
Provides extensive case management and coordinates administrative aspects of the accommodation requests based upon review of medical documentation.
Draft and produce the appropriate correspondence for ADAAA, DVL and PWFA approvals and denials. Consult with the Authority's Sr. Leave Specialist and/or the Manager of ADA and Leaves to provide and receive assistance regarding accommodation requests/cases with unusual circumstances.
Research and review escalated cases and potential complaints with the Sr. Leave Specialist and /or the Manager of ADA and Leaves.
Comply with federal and state regulations as well as MBTA policies and procedures with regards to Family and Medical Leave Act (FMLA), PFML, DVL, PWFA and ADAAA accommodations, as well as medical and personnel records.
Demonstrate comprehensive knowledge of the Authority’s Leave of Absence processes (FMLA, PFML, DVL, PWFA and ADA) and effectively interpret and utilize Health Care Provider Forms to support accurate case management and compliance.
Conduct interactive dialogue and provide information on ADA, DVL and PWFA requests/approvals to Departments and Areas.
Develop and maintain confidential files and relevant databases.
Provide status reports on leave and accommodation requests as requested.
Work cooperatively with other departmental Leave Unit personnel.
Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous, confidential and professional manner consistent with the Authority's quality standard.
Ensure the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreement (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies.
Perform all other duties and projects that may be assigned
A high school diploma or equivalent from an accredited institution.
One (1) year previous experience administering and executing absence management, including but not limited to ADAAA, PFML, FMLA, DVL, PWFA.
Must have the background and demonstrated experience(s) to be able to accomplish what is outlined in the Principal Duties and Responsibilities section above and must be able to perform the essential functions of the position.
Intermediate skills with Microsoft office products (Word, Excel, Access, PowerPoint, Outlook).
Ability to use PeopleSoft or Mainframe applications.
Excellent customer service and communication skills.
Ability to handle sensitive and confidential information in an appropriate manner.
Demonstrated ability to make good decisions and perform work independently to drive results given direction in the form of objectives and metrics.
Demonstrated ability to provide internal and external customers with a courteous and professional experience.
Effective organizational, analytical, quantitative, multi-tasking and time management skills.
Ability to operate in a matrix driven and fast-moving environment.
Ability to prioritize work, follow through on cases by the due dates and meet the metrics set by that Manager of ADA and Leaves.
Preferred Experience and Skills
Bachelor’s degree from an accredited institution.
Additional years of relevant experience.
Five (5) years of experience in leave and accommodation case management.
