The Lake Rentals Supervisor plays a key leadership role in ensuring smooth, safe, and guest-focused operations at our lakefront rental location. Building on core responsibilities such as overseeing off-site kayak rentals, managing daily opening and closing procedures, and coordinating equipment care, the Supervisor serves as the primary point of support for both guests and team members. In addition to on-site duties, the Supervisor also plays an important role in advocating for and promoting our main location in Lemont, helping guests discover the full range of experiences we offer. This position demands strong organizational skills, a proactive approach to safety, and a commitment to delivering an exceptional outdoor experience. As a visible on-site leader, the Lake Rentals Supervisor helps maintain operational excellence, fosters a welcoming environment, and ensures that every guest enjoys a seamless and memorable visit.This position will split work between Maple Lake (Willow Springs, IL) and Whalon Lake (Bolingbrook, IL). PRIMARY JOB RESPONSIBILITIES:Lake Rentals Supervisor responsibilities include, but are not limited to:Whalon / Maple Lake Kayak Rentals Opening / Closing procedures Keyholder - Opening / Closing containers or facilitiesKnowledge and proficiency in kayaking, including but not limited to: proper paddling techniques and kayaking safety standards.Provide support during staff training and onboardingActs as supervisor during regular operationsActs as primary responder in rescue and emergency scenariosAs needed will assist with the maintenance of boats and equipment Acts as a floater and fills in wherever needed depending on staffing needs and guest countAssists in identifying staffing needs (calling off staff, cutting staff, calling staff in, etc) as it relates to inventory, budget, guest satisfaction, safety, and company goalsConsistently communicates with the Director of Operations regarding operations, any pending concerns, guest escalations, activity materials needs, and/or any other needs related to the successful operation of the activityEnsures all assets associated with the activity are in good working order and are properly secured when not in use. Keeps working areas organized, neat, and tidyMaintains inventory of all assets and reports maintenance issues and needs to The Forge leadership team in a timely manner. Informs management of any/all incidents; if necessary, reports said incident within 24 hours of its occurrenceAddresses guest escalations as neededEnforce alcohol sale and distribution in accordance to The Forge policies and local/ state lawsWill be responsible for following Lemont Quarries Operations cash policies. These include safe management, change requests, and preparing deposits daily. EXPECTATIONS:The position may require you to work alone several days a week, must be a self starter and work well with little to no immediate supervision. Sets example for expected performance and behaviorsFacilitates an open and welcoming work environment by being inclusive and professional with employees and guestsMaintains an intimate knowledge of EOP, LOPs, SOPs, and current events and activities to facilitate staff and guest interactionsMaintains an intimate knowledge of current practices, information, and technical skills to ensure competency and so that one is able to put on a variety of hats. Communicates with all employees and guests in a respectful and professional mannerHolds themselves and others accountable for their actionsDemonstrates impeccable stewardship of equipment and facilitiesTreats employees and peers in a fair and consistent mannerIs open and accepting of constructive feedback from employees, peers, & leadershipEnsures all employees adhere to conduct, guidelines, and employee expectations set by The ForgeTimely addresses performance or behavior that falls below acceptable standards or fails to serve the success of the individual, team, or companyDocuments and notifies the Director of Operations of any and all employee disciplinary action within 24 hours of addressing any issueSubmits all required documentation including end of day reports, timesheet approvals, sales reports, etc. in a timely manner End of day reports are expected to be submitted by the end of business dayEncourages constructive discussions, and does so with other members of Forge LeadershipQUALIFICATIONS AND REQUIREMENTS:Must be at least 18 years of ageMeets participant requirementsMust have a basic standard of physical fitness, endurance, communication skills and manual dexterity. Position requires the ability to reach, climb, lift, and pull a minimum of 50 pounds, as well as standing for extended periodsMust be able to work outside in all weather conditions including sun, rain, wind, and extreme heat/cold for extended periods Has exceptional decision-making, risk management, and customer service skills, an astute attention to detail and the ability to work calmly under pressurePossesses a team oriented attitude, punctuality, professionalism, and desire to help others (guest and peer alike)Ability to easily adapt to changing needs and requirements Takes direction and responsibility for task initiation and completion1+ year of supervisory / management experience preferredMust have or be able to attain IL BASSET prior to start of the seasonMust have or be able to attain Lifeguard / First Aid certification prior to start of the season SCHEDULING AND STAFFING:The Lake Rentals Supervisor is a seasonal PT position that will require Thursday - Monday commitment between Memorial Day and Labor Day.Must be able to work weekends in the Fall Ideal candidates will be available through the end of October
recblid xjk77ngl6qhvkdvrauzliinakag3mk
Not Specified
