L&I IT Business Analyst Senior Specialist (Supervisory)

Our Mission:Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Are you a senior-level IT Business Analyst who thrives on solving complex problems and partnering with diverse stakeholders? Do you enjoy turning business needs into innovative technical solutions? If so, this role could be a great fit.

In this position, you’ll leverage your deep business and technical expertise to design solutions, define detailed requirements, and guide system enhancements. You’ll play a key role in shaping strategic direction, supporting application modernization, and making critical decisions across a wide range of technologies.

You’ll also act as a primary point of contact for high-impact initiatives, leading the design of complex system interfaces across federal and state programs—often requiring creative, “outside-the-box” thinking to connect incompatible systems.

As a trusted liaison between technical teams, vendors, and business stakeholders, you’ll drive projects from concept through delivery—ensuring solutions align with organizational goals and deliver real value.

What You’ll Do

Lead & Develop Teams

• Supervise and mentor Business Analysts, supporting staffing, performance, and skill development

Drive Business Analysis Excellence

• Lead stakeholders and subject matter experts through requirements gathering and analysis
• Solve complex problems and ensure best practices in business analysis

Define Requirements & Solutions

• Elicit, document, and validate business, system, and functional requirements
• Facilitate workshops, brainstorming sessions, and prototyping activities
• Ensure solutions meet user needs and business objectives

Analyze & Improve Systems

• Conduct current and future state analysis to identify gaps, risks, and opportunities
• Evaluate system functionality, data flows, and integration points
• Recommend solutions and improvements

Support Project Delivery

• Contribute to project planning, governance, and execution
• Help manage risks, resolve issues, and keep projects on track
• Coordinate smaller projects independently, including scope, timelines, and communication

Collaborate with Vendors & Technology Partners

• Work with SaaS and COTS vendors on enhancements, issues, and upgrades
• Support full solution lifecycle: analysis, design, development, testing, and implementation
• Assist with estimates, troubleshooting, and technical coordination

Lead Testing & Quality Assurance

• Develop test plans, cases, and scripts
• Guide teams through user acceptance testing
• Track and manage defects and issue resolution

Deliver Training & Support Adoption

• Create training materials and plans

Required

• Four (4) years of education in computer science, information technology, or a closely related field and a minimum of six (6) years of direct and consecutive IT experience*.

OR

• Two (2) years of education in computer science, information technology, or a closely related field and a minimum of eight (8) years of direct and consecutive IT experience*.

OR

• Ten (10) years of direct and consecutive IT experience* working full-time in a professional IT environment.

*Relevant IT experience includes but is not limited to performing IT systems analysis, or other closely related IT function, such as application development, performing complex data analysis, IT project management, database management, and/or writing complex queries for reporting.

AND

• Four (4) years demonstrated experience with eliciting, documenting, analyzing, and managing functional and non-functional requirements of highly complex projects

AND

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of others.

DESIRED:

• Three (3) years of supervisory experience
• One (1) year of experience supporting COTS or similar types of systems
• Certified or professional level certification as a business analyst
• Successful completion of certified International Institute of Business Analysis classes.
• Certification as a Lean consultant
• Certification as a Project Manager
• Certification in LEAN methodologies

Things You Need to Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. We offer hybrid and remote work options. Remote work from a state outside of WA requires approval.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up forGovDeliveryand select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers. *Please note: we will never call any reference without your written authorization.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

Other information

• IT position applicants that are selected to move forward in this hiring process will receive an email skills assessment invitation within 3 weeks of your application being accepted. An applicant may complete the assessment when ready, but the invitation to complete the assessment will expire 5 days after the invitation was sent. Once you start the assessment, you will be required to complete it. You cannot start your assessment and then come back to it later. Please look in your email inbox or spam as these invitations are sent by CodeSignal.
• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I.If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, or to request a position description form, please contact Jason Stedman at stjd235@lni.wa.gov.