IT Support Specialist I (Corporate) - Las Vegas

The IT Support Specialist I provides support on computer hardware and software on our Las Vegas Region IT Property Operations team.  The Support Specialist will support end users in the installation, upgrade and troubleshooting hardware and software systems at our eight Las Vegas casino properties and back-office facilities.

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Identify issues that require escalation.
• Customize desktop applications to meet user needs
• Assist with special event or project related equipment setups
• Direct unresolved issues to the next level of support personnel
• Perform duties as assigned