IT Support Analyst

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Are you a proactive IT professional who thrives on solving complex technical issues and delivering exceptional customer service? We are seeking a Level 2 IT Support Analyst to join our team based near Perth Airport, supporting a dynamic and fast-paced operational environment.

An It Support Analyst ensures a timely resolution of incidents and maintaining high service standards. You’ll work closely with global and regional IT teams, vendors, and stakeholders to deliver reliable IT services and support business-critical operations.

Key responsibilities include However, not limited to: 

• Provide Level 2 support for moderate complexity technical issues escalated from the Global Service Desk and end users
• Deliver high-quality customer service to the Australia end-user community
• Evaluate user needs, diagnose technical issues, and implement effective solutions
• Coordinate with local, regional, and global IT teams and vendors to resolve incidents
• Troubleshoot general end-user desktop IT issues
• Resolve IT peripheral issues (printers, cabling, conferencing systems, Wi-Fi, LAN connectivity, patching)
• Conduct site reviews and maintain documentation
• Perform hardware/software installation, imaging, and configuration (Windows OS and protocols)
• Manage Active Directory access and permissions
• Support vendor technologies and networking appliances
• Provide support for mobile devices
• Track, monitor, and communicate progress of incidents using ServiceNow
• Provide urgent IT support to VIP staff and laboratory operations when required
• Prioritise and triage tickets based on severity
• Contribute to IT projects and business initiatives

The successful candidate will have: 

• Proven experience in an IT support / support engineer role
• Strong ability to troubleshoot and resolve technical issues both onsite and remotely
• Experience supporting desktop environments, networks, and end-user technologies
• Excellent communication and stakeholder engagement skills
• Ability to work effectively in a fast-paced operational environment
• Strong organisational skills with the ability to manage competing priorities

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.