It Support Administrator

Description

Where you can make an impact:Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshootingBasic knowledge in server computing, networking, phone setup/support, and business applicationsTake ownership of new hire onboarding, from creating accounts to handing over the equipmentEscalate technical issues and coordinates with information technology staff to resolve problems and provide solutionsDevelop and enforce security best-practicesCoordinate with external vendors to get equipment servicedProvide a high degree of professionalism, end-user satisfaction, and willingness to collaborateYour Experience:Excellent customer service skillsmacOS, iOS, and Windows troubleshooting skillsExperience supporting Zoom and Zoom RoomsAbility to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managersExperience managing a ticket queue, maintaining SLAs and best practices for proper ticket handlingFamiliarity with creation and updating Help Desk runbooksSomeone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-userCan coordinate and run AV eventsProactively manages IT inventory of laptops, accessories, and software licensesExperienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS appsNice to have:Apple Certified Support ProfessionalOkta Certified ProfessionalJamf Certified TechJira Administrator CertificationJira Service Desk Administrator CertificationBased on Call with IT Manager:Role Overview:We are seeking an experienced IT Operations Specialist to support our growing team in Bingham Farms, Michigan, as well as our global remote workforce. This role will primarily assist the existing IT Director/Sysadmin in the Michigan office, providing hands-on and remote support.Key Responsibilities:• Provide IT support for approximately 700-1000 employees and contractors, including international support.• Manage and troubleshoot a predominantly Mac environment (80-90% Mac).• Support Google Workspace environment and enterprise-grade SaaS products.• Administer IDP/SSO platforms, particularly Okta (approximately 50% of sysadmin work).• Handle light to no networking tasks, but be able to speak to networking concepts.• Work independently, escalating only 20% of tickets for complex issues.• Participate in an on-call rotation (1 week every 6 weeks) after a 3-month onboarding period, with supplemental stipend.• Work standard hours: 8 AM to 5 PM local time, primarily on AM shifts for Pacific time zone support.Required Skills & Experience:• 3-5 years of experience in IT support, preferably within an enterprise environment of similar infrastructure and company size.• Strong proficiency in Mac operating systems.• Experience with Google Workspace administration and support.• Familiarity with Identity Provider (IDP) / Single Sign-On (SSO) platforms like Okta.• Ability to work independently and manage a diverse range of IT issues.• Excellent customer service skills and a balanced personality with technical acumen.• Eagerness to learn and develop within IT, with a focus on growth.Preferred Qualifications:• Experience supporting a sales office environment (mortgage lending sales a plus).• Backgrounds from Apple retail, Year Up program, ISPs, or sysadmin experience are valued.• Understanding of high-level networking concepts (e.g., OSI model, Network+ / A+ certifications).Growth Opportunities:• Significant opportunities for professional development and growth within the IT team, with a strong emphasis on training and career progression.

Skills

Technical support, Customer service, Troubleshooting, Help desk support, Mac, Application support, G suite, jamf, okta, zoom

Top Skills Details

Technical support,Customer service,Troubleshooting,Help desk support,Mac,Application support,G suite,jamf,okta,zoom

Additional Skills & Qualifications

• Primarily Mac environment, some windows• Saas Apps - OKTA, DUO, Slack, JIRA, JAMF, Kandji (they aren't going to administer OKTA, but need to know how it works).• JIRA Service Desk (ticketing system)

Experience Level

Expert Level

This is a Contract to Hire position based out of Bingham Farms, MI.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Bingham Farms,MI.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.