IT Specialist (System Administration)

JobSummary

This position is assigned to the NAF Systems Branch supporting Fleet and Family Readiness Support Services; Commander, Navy Installations Command; Millington, TN. Incumbent serves as an Information Technology Specialist (System Administration) responsible for work that involves the planning and delivery of customer information technology devices, including system configuration, patching, supporting deployed devices, troubleshooting, assistance, or training, in response to customer requirements.

LowGrade

4

HighGrade

4

PromotionPotential

None

SubAgencyName

CNIC Headquarters N6Q

OrganizationCodes

NV/NV52

Relocation

True

HiringPath

• public

MCOTags

TotalOpenings

1

AgencyMarketingStatement

CNIC offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR) throughout the FFR Program worldwide. CNIC Headquarters N6Q

TravelCode

1

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

MajorDuties

• In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. Duties include but are not limited to: Provides Tier II and III level helpdesk hardware and software support for Fleet and Family Readiness FFR devices to include Point of Sale (POS), commercial patron and business devices for the enterprise. Collaborates and liaisons with program managers and attends conference calls as required. Provides TIER II and III computer hardware and operating software, Windows and MAC, customer support to business and patron users. Develops and maintain a cyber-secure image and provision computer hardware to support business and patron users. Diagnoses and resolves computer hardware and software problems in response to customer reported incidents. Assists with needs analyses to define opportunities for new or improved support process solutions. Performs helpdesk ticket assessment, analysis for solution, implementation of corrective action to resolve discrepancy and documentation. Researches, evaluates, and provides feedback on problematic trends and patterns to support requirements. Performs configuration/troubleshooting and maintaining of customer hardware and software. Develops and deploys computer hardware and software firmware and patches on an enterprise system to meet cyber security requirements. Participates in the planning and delivery of a full range of customer support services to the organization. Presents informal training to staff and customers in using hardware and software systems. Reports, responds to, and resolves customer requests. Performs and ensures the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Provides tiered support in a manner that minimizes interruptions in customers' ability to carry out business activities. Provides expert and proactive technical advice, guidance, and recommendations to management and other technical specialists on IT issues. Coordinates the technical support of deployed applications. Creates solutions guide to typical and recurring helpdesk tickets and post for general use. Analyzes customer/user/process owner change requests and/or makes suitable alternative recommendations to support mission requirements. Consults with customers to identify and specify requirements. Provides cross training to colleagues as required or appropriate. Serves as Contracting Officer Representative (COR) or Assistant Contracting Officer Representative (ACOR) or Technical Advisor (TA) as required.

Education

There is no positive education requirement for this position.

Requirements

Evaluations

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

HowToApply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/03/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12945767 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.

WhatToExpectNext

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application. If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position. letter via email.

RequiredDocuments

The following documents are required at the time of application: Resume: two-page limit, learn more here - Resume Requirements Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating. Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable) If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Benefits

BenefitsUrl

https://virtualfairhub.com/cnic

OtherInformation

Salary is dependent on experience and/or education. Some positions have special requirements.Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

01

AnnouncementClosingType

01

AgencyContactEmail

usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil

SecurityClearance

Other

DrugTestRequired

False

PositionSensitivitiy

Non-sensitive (NS)/Low Risk

AdjudicationType

• Suitability/Fitness