IT Service Delivery Coordinator

B&V is looking for a Service Delivery Coordinator to join their team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

The Team

Black & Veatch's Business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

Key Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience
• Assist with new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio-Visual team with Microsoft TEAMS support
• Assist with special projects within the department and team.

Minimum Qualifications

• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Must be generally familiar with IT connectivity, systems and hardware
• Willing to participate in occasional travel
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Hands-on experience with ServiceNow
• History of successful process improvement implementations is a plus.
• Must be able to work both independently or with a group
• Occasional overtime and weekend work may be required.

Work Environment/Physical Demands

• Be able to lift up to 50 pounds, sit, stand and walk for extended periods
• Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments