IT Lab Engineer

firstPRO is now accepting resumes for a IT Lab Engineer in Cambridge, MA. This is a 6+month contract and onsite. The Lab Computing Engineer provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal support team.

Required Skills:

• Excellent customer service skills complemented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex instrument and technology issues
• Strong oral and written communication skills
• Ability to identify, track and complete tasks for multiple projects
• Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code

On Site Lab IT Support:

• Perform break/fix support for all Instrument connected systems
• Implement Windows based security policies as required
• Ensure adherence to client’s corporate policies through periodic reporting & compliance programs
• Acts as the technical support contact for field service engineers and external vendors

Requirements

• Bachelor’s/Master’s degree or equivalent in Pharmaceutical, Bio-technology, Bio-medical, Chemical
• At least 5 years of directly relevant experience, including:
• At least 3 years in software development and testing.
• At least 2 years of experience in business requirement analysis and gathering.