KPS Global®is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets.
Setting the industry standard for more than 75 years, with knowledgeable experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets.
KPSG is headquartered in Fort Worth, Texaswith five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA and Goodyear, AZ.
KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation and hard work are rewarded.
KPS Global is a privately held company, owned by the Viessmann Generations Group, with more than 850 employees.
Computer & Software Basics
- Comfortable using Windows 10/11 (files, folders, settings, basic troubleshooting like restarts and updates)
- Working knowledge of Microsoft 365 apps as an end user — Outlook, Teams, OneDrive, Word, Excel
- Able to set up a workstation: monitors, docking station, keyboard/mouse, headset, printer connection
- Can connect a device to Wi-Fi, join a Teams meeting, and share a screen
Help Desk Fundamentals
- Comfortable taking a ticket, phone call, or walk-up request and working it to resolution or escalation
- Able to follow a written SOP or knowledge base article step-by-step
- Basic Active Directory / Entra ID tasks: password resets, account unlocks, checking group membership (with guidance)
- Documents what was done in the ticket — clear, factual notes
Networking & Hardware (Light)
- Understands the basics of how a network works — wired vs. wireless, what an IP address is, what DNS does at a high level
- Can identify common cables and ports (HDMI, DisplayPort, USB-C, Ethernet)
- Comfortable swapping hardware: replacing a monitor, keyboard, mouse, or docking station
- Willing to learn imaging, deployment, and basic troubleshooting workflows
Security Awareness
- Recognizes phishing and reports it instead of clicking
- Understands MFA and can help a user enroll in Microsoft Authenticator
- Knows not to share credentials and to lock the screen when away
- Respects confidentiality of user data, HR information, and executive communications
Communication & Professionalism
- Speaks and writes clearly with both technical and non-technical staff
- Patient with end users; doesn't talk down to them
- Comfortable asking questions early rather than guessing
- Reliable, on time, and follows through on assigned tasks
Education
- Currently enrolled in or recently completed a degree, certificate, or coursework in IT, Computer Information Systems, Cybersecurity, or a related field
- High school diploma or equivalent
Hands-On Experience (Personal, Academic, or Professional)
- 6+ months of general computer use beyond casual browsing — building, repairing, upgrading, or troubleshooting your own or others' devices counts
- Experience installing and configuring Windows 10/11 on a personal or lab machine
- Exposure to Microsoft 365 apps (Outlook, Teams, Word, Excel) as an end user
- Any experience helping family, friends, classmates, or coworkers resolve basic tech issues (password resets, printer setup, Wi-Fi problems, software installs)
Coursework or Lab Experience (any of the following)
- Intro to networking (CompTIA Network+ topics, Cisco NetAcad, or equivalent classwork)
- Intro to operating systems or PC hardware (CompTIA A+ topics or equivalent)
- Intro to cybersecurity fundamentals
- Hands-on lab work with virtual machines, Active Directory, or basic scripting
Customer Service / Communication Experience
- Any prior role involving direct interaction with customers, students, or the public — retail, food service, tutoring, front desk, call center, etc.
- Demonstrated ability to stay professional and patient under pressure
Other Requirements
- Able to lift approximately 25 lbs
- Reliable transportation to the Fort Worth office
- Authorized to work in the U.S.
