Position OverviewThis position is responsible for computer hardware and software installation and maintenance, Ethernet networking connectivity and troubleshooting, Active Directory support, MS office, Exchange, VOIP, Mobile device support and Helpdesk support.Key Responsibilities Areas
Troubleshooting: Troubleshoot and resolve user desktop issues (hardware / software / access / security / business applications)
Specific ResponsibilitiesResponsibilities include, but are not limited to:
Basic Active Directory knowledge; create user accounts, reset passwords, create groups etc.
Publish support documentation to assist staff with requests for information & provide staff training if required
Perform needs analysis in conjunction with laboratory or office personnel with respect to hardware and software
Comfortable supporting Executive Leadership and Board Members
Key Competencies/Requirements
Conflict Resolution: Bring substantial conflicts and disagreements into the open and attempt to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.
Problem Solving: Build a logical approach to address problems or opportunities or manage the situation at hand by drawing on one’s knowledge and experience base and calling on other references and resources as necessary
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
Preferred Qualifications
High school diploma or equivalent with at least two years of IT experience required in lieu of degree
Physical RequirementsGeneral StatementMayne Pharma is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
