Issue Validation, Control Senior Manager

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

For more than 160 years, Wells Fargo has been in the risk management business. It’s central to what we do, and it’s never been more important.  If you have a passion and desire to understand and help mitigate risk, you will be interested in reading further.

Who We Are: We evaluate whether Issues have been thoroughly mitigated, and confirm that evidence of that mitigation meets a high standard. Our approach is based on industry standards for Issue verification. We evaluated Root Cause Mitigation, Design Effectiveness, Outcomes, Sustainability, and Evidence Adequacy in alignment with Wells Fargo policies and standards.

We are looking for employees to perform evidence-based control evaluations. This process will conduct control testing and issue verification for all Critical/High severity and Regulatory issues in advance of Issue Closure Tollgates.

We are looking for a Front Line Issue Verification Execution Team Lead to join our team and bring prior control and operating effectiveness assessment experience to the Front Line. The right candidate will be responsible for evaluating Issues, including conducting root cause analysis, assessing the effective of solution design, testing the outcomes of that design, and finally ensuring the closure evidence meets standards - while connecting and building relationships with key partners.

Functional Responsibilities include:

• Conduct verification testing of Issues at key points in the Issue Management lifecycle to identify observations on the success of mitigation efforts, and ultimately provide Issues rating. Conduct activities in coordination with LOB stakeholders, and in alignment with Issue Management frameworks and policies.
• Responsible for the execution of verification activities within the identified business group / enterprise function
• Maintain strong understanding of banking products and services within area of responsibility
• Discuss findings and/or conclusions with key stakeholder (e.g., CA Owner, Issue Owner, BCM, etc.)
• Review artifacts to ensure SME considerations are appropriately addressed
• Communicate with business stakeholders on subject matters affecting issue verification activities
• Present issue verification findings/observations to executive stakeholders
• Provide status updates and communicate status on issues assigned for verification
• Interfaces internally with the team and line of business.
• Dynamic leader role with the opportunity to lead project/virtual teams and mentor less experienced employees.

These critical roles will dispersed into the various lines of business at the time of hire (Enterprise Functions, Commercial, CIB, CSBB, Corporate Risk, etc.). During the recruiting process you may be considered for a role based on your expertise in a particular Control LOB. Additionally, each business has a specific location strategy, therefore your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management
• 3+ years of management experience

• Familiar with issue verification frameworks and role of issue oversight
• Experience managing execution resources and overseeing their work
• Understanding of banking industry / product knowledge / three LOD structure
• Ability to manage stakeholder relationships and develop persuasive recommendations
• Ability to drive insights to feed dynamic reporting across the organization
• Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impact. 
• Familiar with various quality assurance techniques.
• Audit or internal controls assessment experience
• Risk Management Certification Programs
• Ability to influence and consult internally.
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Strong risk and control fundamentals.
• Strong written and oral communication skills
• Familiar understanding of operational risk management in the financial services industry.
• Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.
• Novice negotiation skills. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessary.
• Ability to synthesize data from a variety of sources and deliver results quickly.
• Propensity to deliver high quality output
   

To be determined

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.