INTERNAL POSTING: UI Hub Manager - Sumter

About Us

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

**INTERNAL POSTING - only current DEW employees will be considered. **
Job Description

Are you an organized individual with experience in unemployment insurance and management?

Our Unemployment Insurance (UI) Hub Manager for Sumter will serve on the UI Operations team. This role will direct and manage all UI staff functions within a designated UI Hub. The UI Hub Manager will coordinate all Unemployment Insurance (UI) programs to ensure that staff meet and exceed UI program performance goals and objectives and comply with federal and state measures. An ideal candidate will bedetail-oriented with excellent organization and time management skills.

Key Responsibilities

The UI Hub Manager will:

• Provide ongoing communication and dissemination of policies and procedures with UI Operations stakeholders to ensure seamless collaboration.
• Analyze operational reports and data to determine needs assessments for quality or process improvement efforts.
• Complete and distribute Individual Development Plans (IDP's) for UI HUB staff, while ensuring staff adhere to IDP expectations and goals.
• Prepare, maintain, and/or direct the preparation of required operational reports. Monitor available electronic claims reports, analyze activities in designated UI HUB/UI Claims Centers.
• Serve as a designated UI representative for community, public and private agencies, as well as local business and industry.
• Provide current information, status reports and assistance to all entities within the community as it relates to unemployment insurance and related agency programs.

If you’re ready to take on this challenge and help support South Carolina’s workforce system, please apply. We look forward to hearing from you!Education and Experience
A high school diploma and relevant experience in business management, public administration or administrative services. A bachelor's degree may be substituted for required work experience.
Considerable knowledge of federal and state laws and regulations pertaining to unemployment insurance. Ability to interpret and apply laws, regulations, policies, and procedures. Ability to communicate effectively with written and verbal skills. Ability to exercise judgement and discretion. Ability to exercise administrative and technical supervision over a staff of professional and technical employees.Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.