Intake Office Coordinator
Legal Services
$19.00-$21.00 per hour
Monday-Friday, 8:30am-5:30pm
Pasadena, California (onsite)
Contract Through 4 – 5 Months
Why You’ll Love This Job:
- Involvement in impactful work centered on improving human well-being and humanitarian response
What You’ll Do:
- Provide a welcoming, “red-carpet” client experience by greeting clients, assisting with check-in, and ensuring a professional and organized intake process
- Conduct initial client intake assessments, gather required information, and verify identification and supporting documentation
- Capture and process client fingerprints, submit them to the FBI, and accurately scan/upload all related records into the case management system
- Manage client documentation workflows, including scanning contracts, forms, and supporting materials, and preparing intake folders for internal teams
- Coordinate client communications by answering and directing incoming calls, confirming appointments, and assisting with scheduling or rescheduling as needed
- Collect client payments in accordance with established safety and handling procedures, ensuring accuracy and compliance
- Maintain a clean, organized client-facing environment, including restocking supplies, preparing welcome kits, and ensuring reception readiness
- Support operational efficiency by completing inventory checks and helping ensure client satisfaction aligns with established performance standards
What We’re Looking For:
- Bilingual in Spanish and English (required) with strong verbal and written communication skills in both languages
- 1–3 years of customer service or client-facing experience preferred
- High school diploma or equivalent required
- Strong interpersonal skills with the ability to communicate effectively and professionally with clients and team members
- Proficiency in Microsoft Office Suite and comfort using standard business systems
- Exceptional attention to detail with strong organizational skills
- Ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment
- Self-motivated with the ability to work independently and take initiative
Apply Today!
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About Dawson
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