Under the direction of a Journeyman Commercial Installer, our well-trained Won-Door technicians are responsible for assisting with the installation of large and complex doors with mechanical, electronic and code-compliance aspects. As the face of the company, we rely on our Won-Door technicians to provide an outstanding experience to our general contractor and end-user customers while installing and servicing our life-saving fire and security doors. Technicians work from their own homes and use their own trucks, with products to be installed shipped directly to the job sites. Jobs are dispatched to our technicians by a support team based at Won-Door’s headquarters in Salt Lake City, Utah. During their training period, the trainee will travel with the journeyman and stay local to the work that is scheduled.
Key Responsibilities
- Assist with installation of equipment in an efficient, safe and professional manner.
- Assist with performing maintenance on automatic, accordion door systems.
- Learn to diagnose faulty equipment and identify causes of malfunction.
- Read and understand complex installation/service schematics and wiring diagrams.
- Work with dispatch to optimize labor revenue and efficiency.
- Use hand and power tools in compliance with OSHA standards.
- Complete work orders using computer-based documents.
- Project a positive image when interacting with customers and coworkers.
- Collaborate with parts and sales departments; report customer issues promptly.
- Travel regularly; overnight travel required.
- Work independently and make autonomous decisions.
- Train and support new Technicians when needed.
- Drive safely and efficiently to job sites.
- Support and comply with all safety programs and procedures.
- Perform work in diverse customer environments, including outdoor exposure.
