Inside Sales Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

What’s in it for you:

The Inside Services Sales Specialist supports Trane’s service business by qualifying leads, developing estimates and proposals, and coordinating with service and sales teams to drive revenue growth. This role focuses on inside‑based selling activities, customer engagement, and creating high‑quality service solutions that align with customer needs and Trane’s sustainability‑focused mission.

What you will do:

• Support the service sales team by generating service estimates, proposals, agreements, and quotes (planned Service Agreements, repairs, retrofits, and other service offerings).

• Work directly with customers via phone, email, and digital channels to understand needs and recommend appropriate Trane service solutions.

• Qualify inbound leads and collaborate with outside account managers to advance sales opportunities. Coordinate new customer accounts, credit lines and insurance.

• Maintain accurate information in CRM systems (e.g., Salesforce) and estimating systems (e.g., WorkSight), ensuring opportunity progression and documentation.

• Partner with sales and service operations teams to transition sold work into the operations/delivery phase, including preparing Transition Information Packages (TIP) that bundle key information including customer information, scope of work, contract documentation, estimate details/pricing, technical information, and schedule for service activities.

• Respond to customer inquiries related to service contracts, equipment history, pricing, and available programs.

• Develop and maintain product, service, and industry knowledge to effectively position Trane offerings.

• Support service agreement renewal activities for existing service contracts and identify upsell or cross‑sell opportunities, including expanding agreements with new Trane technology/services offerings.

• Review the performance of completed jobs and service agreements, and contribute to forecasting, pipeline reviews, and sales planning activities as required.

• Deliver an excellent customer experience consistent with Trane Technologies values and service standards

What you will bring:

• Associate degree or equivalent experience required; bachelor’s degree preferred.

• 2+ years of inside sales, customer service, or HVAC/service industry experience preferred.

• Strong communication, customer service, and relationship‑building skills.

• Ability to understand and communicate technical HVAC service concepts (training provided).

• Proficiency with CRM and Microsoft Office tools; experience with Salesforce a plus.

• Highly organized with the ability to manage multiple priorities in a fast‑paced environment.

• Strong analytical and problem‑solving skills.

• A collaborative mindset and commitment to delivering high‑quality customer outcomes.

Key Competencies

• Customer Focus

• Sales Drive & Results Orientation

• Technical Aptitude

• Collaboration & Teamwork

• Adaptability

• Attention to Detail and Time/Prior

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.