Inside Sales Representative

Description

Inside Sales Representatives use skills in communication and sales to highlight the advantages of a product or service. Sales representatives are often expected to complete the following duties:

Develop meaningful relationships with customers to encourage trust and loyalty

Follow up on cold and warm leads to further the sales process

Understand and demonstrate the product or service to the customer

Set and meet sales goals and objectives set by leadership

Improve sales skills to increase sales success rates

This is primarily an office-based role; however, there may be occasional local or out-of-state customer visits, including potential overnight stays.

Skills

Sales, Account management, sales support, Support, Digital marketing

Top Skills Details

Sales,Account management,sales support

Additional Skills & Qualifications

1-3 years of inside sales experience

high school diploma required

We are seeking a detail-oriented and customer-focused Inside Sales Specialist to support daily sales operations and customer service in a fast-paced manufacturing environment. This is a great opportunity for someone who enjoys building relationships, staying organized, and being the go-to person for keeping things running smoothly. There is plenty of room for growth and the compensation is competitive for the Albany area.

This is primarily an office-based role with occasional local or out-of-state customer visits, including potential overnight stays.

Customer Service & Sales Support

• Prepare and maintain daily sales, shipment, and backlog reports
• Track daily shipments, deliveries, and order status and proactively communicate updates to customers
• Receive, review, and process customer orders accurately and in a timely manner
• Manage customer returns and issue resolution in coordination with Quality, Production, and Logistics teams
• Communicate professionally with customers regarding order status, delivery timing, documentation, and issues
• Coordinate shipping schedules and special customer requirements
• Maintain accurate customer and order records in SAP and internal systems
• Support the Accounts Receivable team with customer follow-ups and collections

Sales & Customer Relationship Support

• Develop meaningful relationships with customers to encourage trust and loyalty
• Support sales managers with customer communication and follow-ups
• Reach out to existing customers regarding repeat orders or additional needs
• Follow up on leads to further the sales process
• Assist with customer visits when required
• Attend industry trade shows and sector events as needed

• 1–3 years of experience in inside sales, customer service, sales support, or order management
• High school diploma or GED required; associate degree preferred
• Manufacturing or industrial environment experience preferred
• Strong organizational skills with the ability to manage multiple daily priorities
• Excellent written and verbal communication skills
• Comfortable working with reports, spreadsheets, and operational data
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Experience with SAP or a similar CRM/ERP system is a plus
• Ability to work in a plant/office environment and follow safety requirements

Work is conducted in a plant environment that may involve exposure to noise and moving mechanical parts. Safety protocols and personal protective equipment are required. Reasonable accommodations may be made for individuals with disabilities.

This is a Contract to Hire position based out of Albany, NY.

The pay range for this position is $29.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Albany,NY.

This position is anticipated to close on May 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.